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over charge

twilightflyer
Dabbler
Posts: 12
Registered: 03-02-2013

over charge

I have just been charged £61.97 for initial charge , there was a mistake on this amount to the tune of £33.50 over charge, the initial payment should be £28.47 which you agree on,why have I still had to pay £61.97?
4 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: over charge

Hi there,
Sorry about the overcharge, it was due to a problem we had which is now resolved. Your refund is currently being process, it can take up-to 10 days for you to receive this.
Chris
twilightflyer
Dabbler
Posts: 12
Registered: 03-02-2013

Re: over charge

Thanks for that one, a nice guy by the name of Liam sorted it out for me.
fairyglobe
Hooked
Posts: 5
Registered: 06-02-2013

Re: over charge

Instead of starting a new thread I would like to ask about my bill too which I also think was overcharged.
I was charged £63 for the initial month when I think it is suppost to be more around £30 for the first month.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: over charge

Hi there,
It's the same issue I'm afraid, it's been fixed now as Chris says above but in your case the payment is still going through. As soon as it's done we'll refund the incorrectly taken £25, really sorry about that. I'll make sure the refund is done for you as soon as the current transaction has completed.