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order stuck? Checking your line
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- Re: order stuck? Checking your line
order stuck? Checking your line
11-12-2013 4:56 AM
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Hi.
I ordered approx 2 nights ago, not heard anything other than the initial automated acceptance of order so I logged in to check order status and it is stuck here, so its not been sent to supplier yet.
I ordered approx 2 nights ago, not heard anything other than the initial automated acceptance of order so I logged in to check order status and it is stuck here, so its not been sent to supplier yet.
Quote Checking your line
We're running the final checks on your telephone line before submitting your order.
Message 1 of 6
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Re: order stuck? Checking your line
11-12-2013 11:03 AM
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Hi, those checks are done and it's awaiting submission to our supplier, that should happen later today - I'll check this afternoon, if there's been no movement I'll get it submitted manually for you.
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Re: order stuck? Checking your line
11-12-2013 5:28 PM
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Quote from: Matt Hi, those checks are done and it's awaiting submission to our supplier, that should happen later today - I'll check this afternoon, if there's been no movement I'll get it submitted manually for you.
its still the same, and no reply to my ticket either.
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Re: order stuck? Checking your line
12-12-2013 10:08 AM
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Sorry to hear that, went to place the order for you but it looks like our provisioning team have already picked it up and done so We'll let you know the due date as soon as we get it through.
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Re: order stuck? Checking your line
12-12-2013 10:40 AM
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just seen your post, yeah I rang up this morning to get it moved on, the actual ticket never got answered.
so you can confirm its now gone as far as it can and am just waiting for your supplier now?
so you can confirm its now gone as far as it can and am just waiting for your supplier now?
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Re: order stuck? Checking your line
12-12-2013 11:29 AM
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Yep, sure can - I've just responded to the ticket for you as well, sorry that didn't get answered earlier.
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