opened questions on my account

[#1]

please can someone tell how I can find the section on my account site where the opened questions are,I received  an opened question ref my line rental saver,but could I find the question in my account page No I couldnt ,previously prior to the site update I could always find opened questions but not now ,why should I have to click a link in an email to pay my line rental saver which is supposed to be an insecure way of paying ,when there should be a way of paying via my account page

[#2 · Accepted solution]

From your account home page- Manage Account>help assistant (at bottom of first column0.

[#3]

thanks Jab1 thats sorted it , I been going round in circles , the forums been very helpfull during this pandemic,