online payments
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online payments
11-03-2017 11:18 AM
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why...oh..why, is it so hard to pay my bill......ive been with virgin, talk talk, sky and BT....and all of them made it easy. When you viewed your bill, at the bottom they all gave you the choice "to pay bill online" simple as that, clicked on to be taken to the payment section, details given..payment made. ive looked and looked, and no where when looking at my bill did it give me that choice. WHY.
Re: online payments
11-03-2017 1:21 PM
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It looks like your payment is currently pending via your direct debit.
We'll let you know by email if there are any problems.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: online payments
28-02-2018 6:41 AM
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I have been having the same issue. If you ring plusnet, it tells you pay online. It's almost laughable. There are threads about this going back to 2013 so they haven't had a lot of time to fix the issue, Executives don't do much & don't know much either. The one thing they are supposed to be able to do is employ people that do know & plusnet bigwigs can't even do that. No restrictions for 14 days if your DD fails, I had restrictions all over the place & it took 3 days to finally fix this & now, guess what, I can't pay the bill online. You gotta luv staggering incompetence
Re: online payments
28-02-2018 6:44 AM
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perhaps the million dollar babies at the top of plusnet should re train & open a burger van, I'm really fed up with this as I've got a noisy phone line, my internet has a weaker wi fi signal than all my neighbours & it disconnects 3/4 times an evening
Re: online payments
28-02-2018 11:22 AM
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A warm welcome to the forums.
Bill payments: Generally customers can pay on line, but there are specific circumstances where they cannot. Essentially, if they have
- not made arrangements to pay by direct debit or direct charge to a payment card
- failed to pay by some other means (e.g. online) within the 14 days of the due date (invoicing date)
the only payment option is to pay via the telephone.
Do the above apply to your situation?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: online payments
28-02-2018 12:29 PM
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Re: online payments
28-02-2018 2:16 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: online payments
28-02-2018 2:35 PM
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Re: online payments
28-02-2018 7:09 PM
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Moderator's note:
Several off-topic posts removed.
Please do not let this descend into yet another bickering thread as it will get locked.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: online payments
28-02-2018 10:37 PM
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I apologise for my part.
Re: online payments
02-03-2018 11:12 AM
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Sorry to hear that @arckivio
I can see you've called us and this should be resolved now?
With regards to your noisy phone line and connection problems I've tested your line and found a potential external fault which I've raised to our suppliers now. We'll update you when we've got more info.
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