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not very happy left plusnet still being charged

kirbymirza
Hooked
Posts: 5
Registered: 18-03-2017

not very happy left plusnet still being charged

Hi i left plusnet due to the new prices, told the person on the phone i wanted to leave plusnet and would be using a mobile only from now on for everything, then we moved house a few days alter

 

I paid the extra fees (86118751 ) and i thought that was that, today i get an email telling me plusnet cant take this months payment, i wonder why.

 

Please can someone sort this out, im not best pleased.

 

thanks

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,326
Thanks: 486
Fixes: 180
Registered: 01-01-2012

Re: not very happy left plusnet still being charged

Sorry to hear that.

I've passed this to the relevant people to investigate.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
kirbymirza
Hooked
Posts: 5
Registered: 18-03-2017

Re: not very happy left plusnet still being charged

thanks, i think it might be sorted but not sure, im told plusnet didnt close the account correctly, but i will wait for your reply to confirm its all sorted

Plusnet Help Team
Plusnet Help Team
Posts: 4,207
Thanks: 847
Fixes: 179
Registered: 25-03-2015

Re: not very happy left plusnet still being charged

I'm sorry to see how this was handled, however I can confirm it is now in hand with our billing team to ensure the account is closed without any further fees.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team