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not again failed billing

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

not again failed billing

once again NO option to acknowledge and pay later Sad

failed bill.PNG

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
5 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: not again failed billing

Been out football with son all morning , still no reply and still no change Sad   today i get the email its due today

ooops.PNG

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: not again failed billing

Had to call PN to get the pop up off Thumbs Up he says a Few people have this problem Funny

PN has had problems with Billing for at least 8 years and counting Sad

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Help Team
Plusnet Help Team
Posts: 9,528
Thanks: 3,070
Fixes: 482
Registered: ‎21-04-2017

Re: not again failed billing

Sorry to see this Ron.

I've raised this internally for further investigation.

Can you let me know if you encounter any problems with paying your bill online when the time comes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superuser
Superuser
Posts: 12,942
Thanks: 4,239
Fixes: 26
Registered: ‎22-08-2007

Re: not again failed billing

Hi Ron,

Are you 7 days past when your invoice was raised as per last month’s discussion?
Plusnet Help Team
Plusnet Help Team
Posts: 9,528
Thanks: 3,070
Fixes: 482
Registered: ‎21-04-2017

Re: not again failed billing

Hi Ron.
To help us with investigating this problem, when you saw that error message were you able to navigate away from it to a different site? Or were you redirected back to that error?
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team