not again failed billing

rongtw · ‎01-12-2010

once again NO option to acknowledge and pay later

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .

rongtw · ‎01-12-2010

Been out football with son all morning , still no reply and still no change today i get the email its due today

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .

rongtw · ‎01-12-2010

Had to call PN to get the pop up off he says a Few people have this problem

PN has had problems with Billing for at least 8 years and counting

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .

Gandalf · ‎21-04-2017

Sorry to see this Ron.

I've raised this internally for further investigation.

Can you let me know if you encounter any problems with paying your bill online when the time comes?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Townman · ‎22-08-2007

Hi Ron,

Are you 7 days past when your invoice was raised as per last month’s discussion?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Gandalf · ‎21-04-2017

Hi Ron.
To help us with investigating this problem, when you saw that error message were you able to navigate away from it to a different site? Or were you redirected back to that error?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet