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non payment of cashback

billythefish
Hooked
Posts: 5
Registered: 15-03-2018

non payment of cashback

HI,

       I took out broadband with you with a £49 connection fee and a £50 cashback deal, looking on your community pages there are numerous people complaining of the same issue and an of an  email not coming through, and plusnet not honouring the £50 cashback deal. My friend was here at the time and we choose Plusnet because of their "we'll do you proud" motto and their reputation of excellent customer service.At this rate of knots we will be reporting back this poor service and being ripped off to money saving expert.com.
It took you six weeks to connect me ,with countless engineers attending my property and ending up digging up my footpath at great inconvienence to connect me.I attach a screenshot of the deal to help out.
awaiting your reply and my £50.
 
Also now posted on money saving expert..  link
Many thanks William Whistler..
 
 
I tried to reply to the email you sent to me. this is a copy of email which was sent to you.Youve more chance of cracking the enigma code than replying to this..
9 REPLIES
Moderator
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Registered: 06-04-2007

Re: non payment of cashback

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

billythefish
Hooked
Posts: 5
Registered: 15-03-2018

Re: non payment of cashback

Have you a link to the thread please?. the enigma code is easier to crack than this website

Plusnet Help Team
Plusnet Help Team
Posts: 8,305
Thanks: 2,510
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Registered: 21-04-2017

Re: non payment of cashback

Hi William. Sorry to hear you're having problems claiming your cashback.

It looks like your account was created over the phone so we'll need to listen to your call.

I'll get back to you today or tomorrow.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Moderator
Moderator
Posts: 18,211
Thanks: 2,698
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Registered: 06-04-2007

Re: non payment of cashback

@billythefish

You originally posted in the Broadband board and it was subsequently moved to the My Account/Billing (this) board and my message above confirms that.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

billythefish
Hooked
Posts: 5
Registered: 15-03-2018

Re: non payment of cashback

Any news?

Plusnet Help Team
Plusnet Help Team
Posts: 8,305
Thanks: 2,510
Fixes: 412
Registered: 21-04-2017

Re: non payment of cashback

Sorry I didn't get back to you today.

One of my colleagues listened to the call instead and confirmed cashback was offered over the phone.

I believe he's sent an e-mail to our cashback team with the details. We'll get back to you next week.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
billythefish
Hooked
Posts: 5
Registered: 15-03-2018

Re: non payment of cashback

many thanks. will keep you all posted.

Plusnet Help Team
Plusnet Help Team
Posts: 8,305
Thanks: 2,510
Fixes: 412
Registered: 21-04-2017

Re: non payment of cashback

No problems at all. You should receive your cheque within the next 14 days.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
billythefish
Hooked
Posts: 5
Registered: 15-03-2018

Re: non payment of cashback

Many thanks .ill keep you posted.