no notification of Bill
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- Re: no notification of Bill
27-11-2020 10:09 AM
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Hi my first Monthly bill is due on the 5th December and I haven't received any notification via email, I spoke to a friend who is also on Plusnet has been for a couple of years and they get an email about a week before the bill is due so they know when and how much to pay I haven't got this,
Can one of the staff check all is ok and that I will be billed when it's due my friend said that the system can miss new members sometimes I don't want to end up with a big bill because the system missed me, thanks.
Fixed! Go to the fix.
Re: no notification of Bill
27-11-2020 10:21 AM
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Hi @TammyJ If your billing date is the 5th of the month, you actually receive the notification on that date, with a comment that 'we will take this payment on or around the xxth - the xx being about 10 days from your invoice date.
Re: no notification of Bill
27-11-2020 12:51 PM
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Hi John thanks for the reply with it say bill due on the 5th in my account I thought that is when you pay, so that is not the case that's when you're notified just want to make sure so I know when to make sure there is money in my account for it.
27-11-2020 12:55 PM
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@TammyJ I would suggest that you ensure there are sufficient funds on the day - as I said, they say the transfer will take place 'on or around', but I am uncertain whether the request to your bank is made on the invoice date.
Re: no notification of Bill
27-11-2020 4:04 PM
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@jab1 ok thanks for that i'll make sure there is funds there just in case.
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