no contract expiry reminder sent

ElTel · ‎04-12-2018

No contract expiry date reminder email sent...

My contract expired and my bill increased accordingly. Plusnet claimed that they had sent me an email reminder prior to the expiry date—they never did. I have subscriptions with many different types of businesses, all of which actually do issue service end date reminders by email, which I note and keep. From their point of view, it was me the customer that was wrong, not Plusnet.

Moderator's note by Adie (Dvorak) changed topic title

dvorak · ‎11-01-2008

Moderators Note

This topic has been split from another thread and moved from Home Phone to Account / Billing

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smokefrommyears · ‎04-12-2018

Hello, I also never got a end of contract notification from plusnet and had to pay an extra £8.00 on of top of following months charge when I stayed.

Also On Radio "smooth " plusnet states that it gives customers a reminder when their contract is coming to an end.

Townman · ‎22-08-2007

That statement refer to what happens in respect of the end of new contracts taken out after the introduction of fixed price contracts.

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

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