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no bills since may 2020

wendygame001
Browser
Posts: 1
Registered: ‎02-08-2020

no bills since may 2020

Hi there

I haven't had a bill from Plusnet since may 2020, on my account it says new bill due june 2020 and I've had nothing since, I am now unemployed due to the current country situation and I cannot afford to have a  bill for everything from may onwards, but I don't want to lose my broadband connection....When can I expect my bill and how can I have help paying for it?...

Many thanks

2 REPLIES 2
smiffy1
Pro
Posts: 245
Thanks: 91
Fixes: 1
Registered: ‎23-09-2018

Re: no bills since may 2020

some have not had a bill since September 2018 🤔 😲

BonzoDog
Just browsing
Posts: 2
Thanks: 2
Registered: ‎04-10-2014

Re: no bills since may 2020

My last bill was also Sep 2018. I then sent around £200 for line rental saver and since then - chaos. My only consolation is that they tell me they are only allowed to bill me for the last 3 months usage. I can't believe they are still in business.