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no £75 cashback email received yet

FIXED
joy1
Browser
Posts: 2
Registered: ‎23-03-2020

no £75 cashback email received yet

Hi, my broadband started on 5th March and I haven't received a £75 cashback email yet.  The customer service phone line seems to not be open. 

4 REPLIES 4
grogmeister
Newbie
Posts: 4
Registered: ‎18-03-2020

Re: no £75 cashback email received yet

I have a very similar issue & am currently getting ignored in the "£70 cash back email not received" thread. I will watch, with interest, to see if you have better luck getting a response.

BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: no £75 cashback email received yet

Fix

Hi @joy1, thanks for getting in touch and I'm sorry to hear you've still not received your cashback redemption email. I have looked into this for you in detail and although I can't confirm anything via this support channel I've updated a ticket on your account with my findings which can be seen here.

I hope this helps.

BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: no £75 cashback email received yet

Hi @grogmeister, thanks for getting in touch. I can see a colleague has since replied to your thread and updated you via a ticket on your account which can be seen here.

bucky21
Interested
Posts: 2
Registered: ‎31-03-2020

Re: no £75 cashback email received yet

I have the same problem i never received my cashback email