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new to plusnet

kevinheim
Newbie
Posts: 9
Registered: 20-05-2011

new to plusnet

Well my phone was installed on the 12/5/11 but I haven't heard anything about my internet and I also got an email saying money will be taking from my account today 20/5/11 but the money is still there .. So the whole thing is confusing and wen will my broadband arrive and be ready to use
12 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: new to plusnet

Hi kevinheim,
I have to admit an error of judgement seems to have been made here and the broadband order was not placed.
I've done that now and the service should be connected within 7 working days.
Apologies for the inconvenience.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
kevinheim
Newbie
Posts: 9
Registered: 20-05-2011

Re: new to plusnet

Thanks adam and I'm looking forward to it .will the £11.99 still be taking from my bank account today because I want to make sure the money is there
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: new to plusnet

if you have had an e-mail (how do you get that if you havnt got PN broadband?) then the money will be taken
The PN staff who frequent the forum only work normal office hours, although some pop ut from home

and welcome to the Forum
kevinheim
Newbie
Posts: 9
Registered: 20-05-2011

Re: new to plusnet

Hi
I haven't heard anything about my internet , so I called customer service and the lady said I have to pay the delivery charge of £4.99 before I will get a router so and that I have to by card, I just want to know hw I can do that online
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: new to plusnet

HI
If you go here you can add card details. Once you've done that let me know and I can get that ordered for you.
Jojo Smiley
kevinheim
Newbie
Posts: 9
Registered: 20-05-2011

Re: new to plusnet

@Joanne Pilson
thanks for your reply
i have added the card details now ....
so i will be expecting my router soonest
kevinheim
Newbie
Posts: 9
Registered: 20-05-2011

Re: new to plusnet

hi
i added a card details to pay for my router delivery yesterday
just want to make sure my router is been ordered because its being almost two weeks
Moderator
Moderator
Posts: 25,887
Thanks: 1,195
Fixes: 50
Registered: 14-04-2007

Re: new to plusnet

Did you give Joanne a nudge...maybe with a PM?

Customer and Forum Moderator.

kevinheim
Newbie
Posts: 9
Registered: 20-05-2011

Re: new to plusnet

Thanks My router was finally delivered yesterday Smiley , but when can I start using it(activate) because Its frustrating not able to use it 
Superuser
Superuser
Posts: 9,044
Thanks: 495
Fixes: 43
Registered: 06-04-2007

Re: new to plusnet

Are there any *closed* questions (here) on your account that give you an order completion date? You need to click the "Go" button to display the list; change the date-range using the selection list as required.
David
Plusnet Help Team
Plusnet Help Team
Posts: 12,763
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: new to plusnet

kevinheim,
I just need to make you aware that our suppliers are experiencing an issue that is causing a delay on your broadband order. We are working with them to expedite the completion date and we are hoping that the connection will be ready by 31/5/11.
We thank you for your patience and understanding so far on this matter.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
kevinheim
Newbie
Posts: 9
Registered: 20-05-2011

Re: new to plusnet

@Adam_Walker.         
You rang me and said my internet is working and I have being trying it  since you rang me but its not working , I even rang customer service , they couldn't sort it out, this is very confusing