new pricing not applied
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new pricing not applied
20-11-2018 9:09 AM
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So I re-negotiated our broadband price earlier this month and it should have gone down.
just got latest bill, and there is no reduction.
needless to say, there's no chat avaialble at the moment and I don't have the time to spend waiting for my 'importasnt call' to be answered.
oh, and there's no email option any more, either.
feeling proud to be a PN customer.
Re: new pricing not applied
20-11-2018 10:08 AM
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Re: new pricing not applied
20-11-2018 7:32 PM
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Hi @JohnofYork,
I'm really sorry to hear that your discounts haven't been added correctly. I have raised this for you with our back office team and also updated you via ticket here .
Please feel free to get back to us should you require further assistance as we're more than happy to help.
Hi @Jimwitton,
We have had a tinker with your account to see if this has remedied your BT sport issue.
If this doesn't help it may well be an issue with SkyQ and would ask you speak to them to make sure everything is OK at there end.
Please let us know how you get on
Re: new pricing not applied
20-11-2018 8:49 PM
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Re: new pricing not applied
19-12-2018 10:41 PM
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So, my latest bill has arrived.
Still no discount.
No refund of my last overpayment.
And -without been asked if I wanted to renew, my Line Rental Saver has disappeared.
[-Censored-] is going on ?
Execeedingly unimpressed at the moment. So much for being a loyal customer.
Do me proud? Doesn't look like from where I'm standing.
VERY VERY CROSS
Re: new pricing not applied
20-12-2018 10:34 AM
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Hi @JohnofYork, thanks for your post.
We're sincerely sorry for any inconvenience this issue has caused.
Whilst (as it's account specific) I can't go into too much account specific detail on the public forum, your account was affected by an issue whereby we were unable to add on your discount.
I've now added this on, for the remainder of your minimum term and credited the account with the missing discount for this month.
With regards Line Rental Saver, I can see that you were indeed notified that it was nearly time to renew here, which was well in advance of it actually ending.
We're sorry that you missed this notice. If you'd like, I'll arrange for a Customer Options Team agent to give you a call to renew.
Please let me know.
Re: new pricing not applied
20-12-2018 11:10 AM
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hm. But I've missed 2 months discount, with my latest bill.
Re: new pricing not applied
20-12-2018 12:38 PM
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Hi there.
@JohnofYork wrote:But I've missed 2 months discount, with my latest bill.
@OskarPapa wrote:I've...credited the account with the missing discount for this month.
You should receive an email to confirm the credit within the next few hours.
With regards to line rental saver, you should be able to renew this online at http://www.plus.net/rentalsaver if you prefer not to do this over the phone.
Hope this helps.
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