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new deal 18 month term discount off 10 pound not done

firebird1000
Rising Star
Posts: 126
Thanks: 10
Fixes: 1
Registered: ‎02-10-2013

new deal 18 month term discount off 10 pound not done

hi there just checked my account my bill should about 34.00 not 39.98 as my last was 43.98 so when i rang up to stay i was told he would knock off a tenner for a 18 month contract  so it should be 33.98 or so can u please look in to it as it stands you have not stood my your end / all so have the ip tv in inclusive with the deal to stay

1 REPLY 1
MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: new deal 18 month term discount off 10 pound not done

Hi @firebird1000 

 

I can see this has been actioned on your account; 

 

The Offer Details

Pending Offer:Name: Plusnet Unlimited Fibre
Discount: £10.00 off
Duration: 18 Month(s)

Note : This offer will be applied automatically when the scheduled product change is complete.

Please let us know if this happens again on your next bill and, if needs be, we will investigate further. 

 

Thanks

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 MoR
 Plusnet Help Team