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new contract

Posts: 1
Registered: ‎09-02-2022

new contract

hi, signed upto a new 18 month contract which started on the 4th jan 22 for £24.49, then i get a bill on the 5th feb for near on double the amount of £43.50, have the confirmation email that the new contract has started but just wondering why im being billed at £40+? 

Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: new contract

Hiya @dwaynenmaz, thanks for getting in touch and thank you for choosing to renew with us. I am truly sorry to hear that your bill was higher than expected.


I can see you have since raised a complaint and been a assigned a case handler to this. They have taken the steps to get this resolved for you and are due to call you tomorrow to follow up. They have provided a further response on your ticket here:

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team