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new contract pending

Posts: 14
Registered: ‎01-09-2017

new contract pending

hi all,


On 4 July I renewed by broadband contract for an additional 18 months at £23.99 per month. I got an email confirming this. 


In early August i was charged £41.75 as my "product change is in progress". 

Contacted support and got a £17.76 refund.


Product change is still showing as pending.  Can anyone please help to get this sorted?

Plusnet Help Team
Plusnet Help Team
Posts: 16,795
Thanks: 858
Fixes: 217
Registered: ‎27-04-2007

Re: new contract pending

Hi there, I've just checked your account and can see it's since been sorted so please give the change a try if you haven't already. Do let me know if you encounter any problems though.



If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team