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my bill ?

rongtw
Seasoned Hero
Posts: 6,453
Thanks: 1,208
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Registered: 01-12-2010

my bill ?

was just wondering , every month i get a email / text telling me you are about to take money from my account , this is not a problem.... but what is  you never inform me of the amount you are going to take and i dont know how much it is untill it has gone from my account.
why do i not see the amount to be taken Prior to its taken out ?
or why when you sent me a text or email am i not informed what my bill is ?
the reason being is i am only getting benifts due to 2 heart attacks so funds are tight , if i knew the amounts to be taken it would be easier for me to arrange funds for that day  rather than making late payments
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
19 REPLIES
Community Veteran
Posts: 38,305
Thanks: 971
Fixes: 57
Registered: 15-06-2007

Re: my bill ?

Every month I receive an email as picture
This was received on the 23rd
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: my bill ?

mines better than yours Jim, I get two copies
Community Veteran
Posts: 26,437
Thanks: 686
Fixes: 8
Registered: 10-04-2007

Re: my bill ?

I presume you are paying by card rather than direct debit as when paying by direct debit the invoice is available at https://portal.plus.net/my.html?action=view_transactions&s=0 on the day you get the email and the money is not taken until several days later.
If funds are tight, why are you paying extra £1.50 for the privilege of paying by card?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
rongtw
Seasoned Hero
Posts: 6,453
Thanks: 1,208
Fixes: 11
Registered: 01-12-2010

Re: my bill ?

i know its £1.50 extra but if its not in the account at the correct time the bank take £30  so 1.50 is the cheaper option .
but it shouldnt make any difference which way i pay to be informed of the amount first rather than just a plain text
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: my bill ?

Hi rongtw,
You should receive an email that looks the same as the ones pierre and Jim have posted above, looking at your account they should be sent to a btinternet email address? Do you still use that one, and if so could they be going into a spam folder?
rongtw
Seasoned Hero
Posts: 6,453
Thanks: 1,208
Fixes: 11
Registered: 01-12-2010

Re: my bill ?

Cheers Matt , yes i do get a Email but it never  states the amount ?  thats why i ask it juat says the date due to be taken
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 38,305
Thanks: 971
Fixes: 57
Registered: 15-06-2007

Re: my bill ?

A bit like this old one then
Quote
Dear customer,
re: username <deleted>
We hope that you are enjoying PlusNet Broadband Pay As You Go (Annual Contract, No Modem) with included 4GB bandwidth account and finding our services of
exceptional value.  This is just a brief note to let you know that we will
be taking the next subscription payment for your PlusNet Broadband Pay As You Go (Annual Contract, No Modem) with included 4GB bandwidth account
on 2007-08-23.
rongtw
Seasoned Hero
Posts: 6,453
Thanks: 1,208
Fixes: 11
Registered: 01-12-2010

Re: my bill ?

Yup thats it Oldjim  Wink
thats all i get  Sad
Nowt to say how much my bill is , even on PN site i cannot see how much untill it has been paid  Embarrassed this is what i dont understand i cannot see my bill prior to it being taken from my account
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Superuser
Superuser
Posts: 9,037
Thanks: 488
Fixes: 43
Registered: 06-04-2007

Re: my bill ?

What's the reference number on your email message (below the signature)? Mine says "Email ref: E0281" and tells me the amount.
David
Community Veteran
Posts: 26,437
Thanks: 686
Fixes: 8
Registered: 10-04-2007

Re: my bill ?

Do you have Home phone? If so PN don't know how much the bill will be in advance.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,305
Thanks: 971
Fixes: 57
Registered: 15-06-2007

Re: my bill ?

I have and that doesn't stop them giving me three days notice of the direct debit
rongtw
Seasoned Hero
Posts: 6,453
Thanks: 1,208
Fixes: 11
Registered: 01-12-2010

Re: my bill ?

sorry but i empty my emails on closing , and just save the ones i need in a folder , just checked aint got a email to post  Embarrassed will see what happens next month
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Community Veteran
Posts: 26,437
Thanks: 686
Fixes: 8
Registered: 10-04-2007

Re: my bill ?

Quote from: Oldjim
I have and that doesn't stop them giving me three days notice of the direct debit

Totally irrelevant to this case!
You pay by direct debit, the invoice is raised on the billing date and you are sent an email telling you how much will be taken in a few days time.
rongtw pays by card. He is sent an email three days in advance of the billing date. At that stage the amount to be billed for is undetermined, he may have home phone and there are extra calls, in the last three days he may go over his usage allowance and pay for extra usage.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
rongtw
Seasoned Hero
Posts: 6,453
Thanks: 1,208
Fixes: 11
Registered: 01-12-2010

Re: my bill ?

i understand what your sayin Jelv , yes i have the phone / extra so i have 60gig allowance which i never go near 30  gig is my max usage on average as to the phone bill i have the anytime add on so call cost is minimal free local calls all day
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .