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my bill

coll1963
Newbie
Posts: 2
Registered: ‎06-03-2017

my bill

Can any one from Plusnet please explain why my bill is high yet again. I no its only just over £30 but thats not the piont ive only used my internet hardly used the phone yet again
4 REPLIES 4
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: my bill

have you looked at the detail of the bill https://portal.plus.net/my.html

coll1963
Newbie
Posts: 2
Registered: ‎06-03-2017

Re: my bill

Yes I have I no I'm a week or so behind but only paid £40 a fortnight ago just can't work out why it still over £30 when I don't use my internet for downloading or use my phone for calls
Oldjim
Resting Legend
Posts: 38,460
Thanks: 787
Fixes: 63
Registered: ‎15-06-2007

Re: my bill

but where are the charges coming from - this may help https://www.plus.net/samplebill/

the bill should be the one you have just paid

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: my bill

You can find the breakdown of your bills here: https://portal.plus.net/my.html?action=view_transactions&s=0

 

This should show you the charges for each item on your invoice.

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.