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my bill

coll1963
Newbie
Posts: 2
Registered: 06-03-2017

my bill

Can any one from Plusnet please explain why my bill is high yet again. I no its only just over £30 but thats not the piont ive only used my internet hardly used the phone yet again
4 REPLIES
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: my bill

have you looked at the detail of the bill https://portal.plus.net/my.html

coll1963
Newbie
Posts: 2
Registered: 06-03-2017

Re: my bill

Yes I have I no I'm a week or so behind but only paid £40 a fortnight ago just can't work out why it still over £30 when I don't use my internet for downloading or use my phone for calls
Community Veteran
Posts: 38,307
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: my bill

but where are the charges coming from - this may help https://www.plus.net/samplebill/

the bill should be the one you have just paid

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: my bill

You can find the breakdown of your bills here: https://portal.plus.net/my.html?action=view_transactions&s=0

 

This should show you the charges for each item on your invoice.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff