cancel
Showing results for 
Search instead for 
Did you mean: 

my £7 discount ended

sparky208
Newbie
Posts: 6
Registered: ‎20-04-2015

my £7 discount ended

my £7 discount  has ended .without any warning not a mention from plusnet .how do i get it back or a better discount  .anyone help here please . not happy paying £35 a month... ripoff  Angry
10 REPLIES
Mayfly
Pro
Posts: 1,227
Thanks: 135
Fixes: 1
Registered: ‎04-06-2009

Re: my £7 discount ended

Ring customer options and ask what they can do for you.
From landlines: 0800 013 2632
From mobiles: 0330 123 9197
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: my £7 discount ended

Unfortunately it's not possible for us to inform you when the discounts end.
However when you agree a new deal with us we should always confirm how long the discounts are for which I can see we did in this case.
As Mayfly has posted if you speak with our Customer Options Team I'm sure they can sort something out.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sparky208
Newbie
Posts: 6
Registered: ‎20-04-2015

Re: my £7 discount ended

ok thank you both Grin  .ill give them a call .also is better or cheaper to change the phone service to  (something fish ).can't remember the name of the company would it cost me anything to change over to a different phone company
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: my £7 discount ended

Madasafish do the phone line for £11.99 plus E&W calls
http://www.madasafish.com/talk/
Plusnet will charge an extra £2.50/month for broadband if you don't have your phone with them but it will still be cheaper (just) to switch.  Frustratingly, Madasafish is owned by Plusnet so quite how they can do the line for £11.99 but PN charge £15.95 is beyond me...
sparky208
Newbie
Posts: 6
Registered: ‎20-04-2015

Re: my £7 discount ended

A thank you sir .. i have just done a deal with plusnet for £23.49 a month for talk unlimited and 8 med internet also £50 cash back .but done this deal before i read your post .but have 14 days to cancel ...what to do  Roll eyes Roll eyes Roll eyes
pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: ‎26-11-2012

Re: my £7 discount ended

I don't think you get the cashback if you don't take both so you're probably best as you are Smiley
sparky208
Newbie
Posts: 6
Registered: ‎20-04-2015

Re: my £7 discount ended

they have sent me an email ...We�e pleased to tell you that your £50 cash back offer is now in progress.  Your cash back cheque will be sent directly to the address you have provided, please allow up to 60 days to receive this.  We really hope you enjoy using your Broadband and Home Phone and that you enjoy your cash back on us.  Kind regards,  [removed] ..wy would i not get the cashback . i dont understand sorry
[Moderator's note by Adie (dvorak) removed CSA name as per Forum Rules]
Mark280
Dabbler
Posts: 11
Registered: ‎14-11-2014

Re: my £7 discount ended

Quote from: Matthew
Unfortunately it's not possible for us to inform you when the discounts end.

Seriously? - "...it's not possible..." ?!!!
That sounds like nonsense. - why is it "...not possible..."?
I would venture to suggest, that it is 'possible' - but that simply, in general, it just isn't in Plusnet's interest to do so.
Regardless, a customer really should make some effort to keep track of what and when they are paying, for anything.
Community Veteran
Posts: 2,568
Thanks: 177
Fixes: 2
Registered: ‎27-05-2011

Re: my £7 discount ended

They're saying their systems can't cope, do a search and you will see other threads on this. A new billing system is promised which is supposed to do this sort of stuff but don't hold your breath  Huh
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: my £7 discount ended

Hi sparky,
I can see that you have qualified for the cashback, so don't worry.
On a side note:
Quote from: pwatson
Frustratingly, Madasafish is owned by Plusnet so quite how they can do the line for £11.99 but PN charge £15.95 is beyond me...

We just haven't bothered to increase the price. Technically, we shouldn't be selling MAAF accounts anymore.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet