moving soon but going into temp accom
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moving soon but going into temp accom
28-07-2016 7:13 PM
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I have spoken to plusnet move team a while ago but have now come across a problem and wonder what happens.
Looks like we will exchange contracts soon and complete, possibly a month before we reach exchange with our purchase.
I cannot commit to moving into the house we are buying and tell plusnet to move us, so we have decided to move in with relatives until our purchase exchanges.
Does this mean i have to cancel my contract (with penalties) and then sign up for the new house as an when its ready for us to move into?
Or can i put my account on hold?
I presume it has happened to others as i find on the net quite a few people go into temp accom so not to loose their house sale.
Re: moving soon but going into temp accom
29-07-2016 10:00 AM
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Hi there,
We're not able to put accounts on hold I'm afraid so this may be a case of cancelling for now.
I'd advise explaining the circumstances to our customer options team though on 0800 432 0200.
Re: moving soon but going into temp accom
29-07-2016 8:17 PM
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Whilst putting accounts on hold is not an available option it might be possible for moving your service to take longer than normal - effectively covering the gap. As Adam suggested, explaining the circumstances to the House Moves Team is worth a try.
Re: moving soon but going into temp accom
29-07-2016 10:31 PM
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When i get an actual date will give them a ring, i suspect that a delayed exit wont work as our buyers will want their service to start straight away as they take over our phone line.
Re: moving soon but going into temp accom
30-07-2016 11:40 AM
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I don't think that is a problem. What would happen is prior to move day an order is placed to terminate your service in your present property on move day. However instead of placing a separate order to provide service at your new property from the same date, a diary note is made and placed on hold for (say) two weeks. By then hopefully you have a firm date for taking over your new property; an order is placed to provide service after that date. Job gets done and your move is complete.
Re: moving soon but going into temp accom
30-07-2016 4:36 PM
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thanks thats great, hopefully will exchange on our property next week so will give them a call.
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