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moving home , have fibre now but not where we are moving

angie20
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Posts: 12
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Registered: ‎30-01-2014

moving home , have fibre now but not where we are moving

We started an 18 month contract in oct 13 for unlimited fibre optic broadband and phone. We are moving house and have discovered fibre optic not available at new address. What happens to our contract as plusnet cannot provide what we have paid for? Will our monthly payment change and will we have to take out new contract? Any penalties as not our fault?
3 REPLIES
Community Veteran
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Registered: ‎15-06-2007

Re: moving home , have fibre now but not where we are moving

http://www.plus.net/info2/legal/index.html#fibre
Quote
If you move home during the minimum period, to a part of the UK where Plusnet do not offer a fibre service, customers may move from the fibre service to a Plusnet broadband package without penalty. Other house move charges may also apply as set out in the price guide.
angie20
Dabbler
Posts: 12
Thanks: 3
Registered: ‎30-01-2014

Re: moving home , have fibre now but not where we are moving

so our monthly charge will decrease in effect? Its a lot cheaper!
angie20
Dabbler
Posts: 12
Thanks: 3
Registered: ‎30-01-2014

Re: moving home , have fibre now but not where we are moving

Thanks for the link Oldjim-I've found what I needed, no fees if we end contract due to house move and we can take out new contract with lower price, many thanks for info