Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
moving home , have fibre now but not where we are moving
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- moving home , have fibre now but not where we are ...
moving home , have fibre now but not where we are moving
30-01-2014 10:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We started an 18 month contract in oct 13 for unlimited fibre optic broadband and phone. We are moving house and have discovered fibre optic not available at new address. What happens to our contract as plusnet cannot provide what we have paid for? Will our monthly payment change and will we have to take out new contract? Any penalties as not our fault?
Message 1 of 4
(850 Views)
3 REPLIES 3
Re: moving home , have fibre now but not where we are moving
30-01-2014 10:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://www.plus.net/info2/legal/index.html#fibre
Quote If you move home during the minimum period, to a part of the UK where Plusnet do not offer a fibre service, customers may move from the fibre service to a Plusnet broadband package without penalty. Other house move charges may also apply as set out in the price guide.
Message 2 of 4
(481 Views)
Re: moving home , have fibre now but not where we are moving
30-01-2014 11:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
so our monthly charge will decrease in effect? Its a lot cheaper!
Message 3 of 4
(481 Views)
Re: moving home , have fibre now but not where we are moving
30-01-2014 11:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the link Oldjim-I've found what I needed, no fees if we end contract due to house move and we can take out new contract with lower price, many thanks for info
Message 4 of 4
(481 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- moving home , have fibre now but not where we are ...