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moving home but cant contact plusnet to give notice

leem1
Newbie
Posts: 2
Registered: ‎04-04-2020

moving home but cant contact plusnet to give notice

So I am actually moving home during this crisis, which is a miracle, but I cant contact plusnet to give my 14 days notice as the phone queue is huge and then I get disconnected.

 

Is there any other way to get in touch?

Can I write a letter to their head office for example?

2 REPLIES 2
Baldrick1
Seasoned Hero
Posts: 6,524
Thanks: 2,940
Fixes: 191
Registered: ‎30-06-2016

Re: moving home but cant contact plusnet to give notice

@leem1 

 Yes, this is the form that you need to post off. It might be wise to use recorded delivery if it’s available.   http://www.plus.net/support/pdf/plusnet_cancellation_form.pdf

leem1
Newbie
Posts: 2
Registered: ‎04-04-2020

Re: moving home but cant contact plusnet to give notice

great thanks very much