cancel
Showing results for 
Search instead for 
Did you mean: 

missed payment

reece251
Grafter
Posts: 155
Registered: 19-03-2013

missed payment

I missed a payment on the 9th of this month and I have tried to reinstate the direct debit today. Has my Internet service been cut of or can I still use it
3 REPLIES
Superuser
Superuser
Posts: 9,515
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: missed payment

I don't think your account should be restricted (yet) but when you connect to the internet you will be directed to a Plusnet page giving instructions for paying (see Billing Guide here).
Bearing in mind time-scales I think you need to pay the subscription using a credit/debit card. Unfortunately this will attract a £1.50 card payment charge. Rather than paying online you could ring Customer Services to make the payment but it will be via card in either case.
David
NorthPole
Aspiring Pro
Posts: 255
Thanks: 39
Fixes: 6
Registered: 05-07-2013

Re: missed payment

Apologies for slightly hijacking the thread, but how soon after the monthly billing date is a DD payment taken by Plusnet?
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: missed payment

Quote from: reece251
I missed a payment on the 9th of this month and I have tried to reinstate the direct debit today. Has my Internet service been cut of or can I still use it

Your payment is in process via DD, your internet will remain connected although you will be directed to the payment page once a day until your payment has cleared.
Quote from: NorthPole
Apologies for slightly hijacking the thread, but how soon after the monthly billing date is a DD payment taken by Plusnet?

This is usually 3-5 days.