cancel
Showing results for 
Search instead for 
Did you mean: 

migration date came and passed

Community Veteran
Posts: 1,990
Thanks: 5
Registered: 11-12-2013

migration date came and passed

So my migration date for the first few hours showed as 31 dec 2013  (almost 3 week wait).
It then changed to 20 dec 2013 (yesterday).
Yesterday dave told me it was actually 31 dec 2013 which made the alarm bells start to ring in my head yet the status page stayed at 20 dec 2013.
Now its the 21 dec 2013, my infinity is still online, and the migration appears to have not happened.
Now the status page says this.  and again I have no reply to my support ticket.
Quote
Broadband orders typically take a week to complete.
We're waiting for confirmation that your broadband order, due , has completed.

So my questions are.
1 - When am I actually going to be migrated.
2 - If its the 31 dec (seems a odd date) why has the status page been showing me the wrong date.
3 - why doesnt the status page show problems and instead have to contact staff to find out why is a hold up.
4 - if its 31 dec why is 3 weeks needed for a remote migration (no physical work).
1 REPLY
Community Veteran
Posts: 1,990
Thanks: 5
Registered: 11-12-2013

Re: migration date came and passed

spoken to someone on phone so yeah confirmed 31 dec is my actual date, he couldnt explain why I have wrong info.  But he sent of an email about the wrong info.
Seems a long time for a migration but I will wait.