migration Email - Termination Charges £293.70!
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- Re: migration Email - Termination Charges £293.70!
migration Email - Termination Charges £293.70!
24-07-2015 6:42 AM
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This included the following:
Based on your transfer date, we've calculated this to be £293.70. This may change if your transfer date changes.
Could someone from plusnet confirm there are no termination charges on my account?
I spoke to COT before leaving and whilst they couldn't give me a good deal they did confirm I could cancel penalty free.
Note I have had the email informing me of the price rise, so I thought no charge should be raised.
Re: migration Email - Termination Charges £293.70!
24-07-2015 7:04 AM
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Re: migration Email - Termination Charges £293.70!
24-07-2015 9:45 AM
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Re: migration Email - Termination Charges £293.70!
24-07-2015 10:49 AM
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Nearly £300 of charges not removed, and not even an apology.
Re: migration Email - Termination Charges £293.70!
24-07-2015 11:16 AM
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Sorry to be leaving but the cashback offers elsewhere are too big to turn down at the moment.
COT offered 6 months free broadband (£90) but I'd lose my discount on the TV so over the life of the contract I'd not really save much if anything.
Re: migration Email - Termination Charges £293.70!
24-07-2015 7:44 PM
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Quote from: Chris It won't apply, we remove the charges after we receive notification that you're leaving
Sorry, it does not make sense, since the email with the early termination charges is generated when people are leaving...
Re: migration Email - Termination Charges £293.70!
24-07-2015 9:04 PM
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I'm sure it will all be fixed by the new billing and provisioning systems when they are finally ready - Just waiting for a clear night and a blue moon
Re: migration Email - Termination Charges £293.70!
25-07-2015 2:51 AM
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Surely the system hasn't been like this for years?
Re: migration Email - Termination Charges £293.70!
25-07-2015 4:01 AM
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Quote from: pwatson Obviously PN don't think people will leave when they put prices up...
I don't think so, they obviously thought lots of people would leave (and lots do), hence not sending the price increase email to all customers at the same time, in order not to overload the call centre...
Re: migration Email - Termination Charges £293.70!
25-07-2015 10:46 PM
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Re: migration Email - Termination Charges £293.70!
25-07-2015 10:54 PM
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Quote from: pwatson I'm sure it will all be fixed by the new billing and provisioning systems when they are finally ready - Just waiting for a clear night and a blue moon
I've not seen the weather forecast for Friday yet, but that's the next blue moon...
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- Re: migration Email - Termination Charges £293.70!