migrating to new provider - does it have to be painful?
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migrating to new provider - does it have to be painful?
13-02-2012 8:20 PM
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can anyone advise what is involved in moving to another provider, when I moved to Plusnet from TalkTalk some time back I was without broadband for about 2 weeks and I want to avoid that this time.
How would I go about moving to another provider also transferring the line as well without too much interruption?
This isn't a rant about Plusnet I think it's an awesome company but the product supplied no longer meets my requirements.
Any info would be greatly appreciated 🙂
Lee
Re: migrating to new provider - does it have to be painful?
13-02-2012 8:32 PM
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Re: migrating to new provider - does it have to be painful?
13-02-2012 9:09 PM
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Re: migrating to new provider - does it have to be painful?
13-02-2012 9:50 PM
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Cancellations 0800 432 0200
0345 140 0200 09:00 - 17:30 every weekday (except Bank Holidays)
Re: migrating to new provider - does it have to be painful?
13-02-2012 11:59 PM
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I knw they have their own kit in my exchange so im guessing I dont need a mac as im transfering the line rental also.
Thanks 🙂
ps. I would never go back to TalkTalk.
Re: migrating to new provider - does it have to be painful?
14-02-2012 2:00 PM
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Re: migrating to new provider - does it have to be painful?
14-02-2012 4:31 PM
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@leehowarth - I'd recommend giving our customer options team a tinkle, to see if there is anything that we can do for you.
Re: migrating to new provider - does it have to be painful?
14-02-2012 4:31 PM
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Re: migrating to new provider - does it have to be painful?
16-02-2012 5:42 PM
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A product refresh at Plusnet isn't too far off hopefully, so may be worth hanging around just in case their new product(s) would be more appealing.
Re: migrating to new provider - does it have to be painful?
17-02-2012 11:50 AM
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I called Plusnet and in fairness they did offer me an unlimited data package at no extra cost but I have still requested my MAC as the Sky offer is too good to turn down.
I have 6 months free broadband, an unlimited package, access to Anytime+, a faster N+ router (useful as I move files over my network regularly and stream too), and the big bonus is I got £80 cashback through Quidco. The only downside is I reckon their customer service is probably rubbish and I know they use offshore too but if it is really bad then I will most likely come back to Plusnet in 12 months providing they offer unlimited data and have the usual good offers. Oh and a decent router too.
Its a shame I have to wait 5 days for a mac, I am fully epecting this move to go wrong and be without broadband for a few weeks, lucky I have a decent mobile in the meantime 🙂
Im still surprised im leaving Plusnet to be hones, I recomend them to everyone who asks me about broadband as i think they are brilliant. 🙂
adie:quote
Re: migrating to new provider - does it have to be painful?
21-02-2012 11:51 PM
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Quote from: leehowarth when I moved to Plusnet from TalkTalk some time back I was without broadband for about 2 weeks and I want to avoid that this time.
How would I go about moving to another provider also transferring the line as well without too much interruption?
Moving to Sky LLU will be easy. Moving away from them later will possibly be the same as moving away from TalkTalk was.
Re: migrating to new provider - does it have to be painful?
22-02-2012 10:05 AM
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Re: migrating to new provider - does it have to be painful?
02-03-2012 1:31 PM
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This got me thinking and i've noticed that with Plusnet I always think twice before I do anything such as download something big or stream video and I fancied being on a plan where this wasnt an issue. As I said im not a prolific downloader but I would prefer data usage not to be an issue.
The second thing that attracted me was th £80 quidco cash back with 6 months free bb and low price after that, also I wouldve gotten a better N router (again useful for streaming video over my network.
I cancelled my order 2 days before the line switch as the one thing I didnt attach enough weight to was the quality of customer service. The Sky order process whas just rubbish to be blunt, I was given conflicting information regarding activation dates for line rental and broadband and after a lot of messing about with email (which they never replied to) and webchats and telephone calls I eventually found out that they wanted to switch my broadband over and then wait over a week to send me my new router. The whole process was [Censored] poor and their forums were loaded with angry people with the exact same issues as myself.
As a contrast whenever I have called Plusnet I have spoken to a friendly informed advisor every time. I could go on about how good Plusnet customer service is but to keep it simple I will just say it works, very well.
So, I was grateful when I found out Plusnet have cancelled the transfer and certainly made it worthwhile for me to stay, I would say to anyone thinking of leaving to another provider just have a look in their forums first if you can and look for trending issues and that is something you have to look forward to. I ignore forum complaints about speed as experience tells me that speed is most likely down to line length or local factors.
dick:quote
Re: migrating to new provider - does it have to be painful?
02-03-2012 1:52 PM
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Re: migrating to new provider - does it have to be painful?
02-03-2012 4:05 PM
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I have experienced conflicting feedback with their support online/phone and it's useful to see what can happen in practice. I know no company is perfect and you do feel like you aren't dealing with an uninterested company with Plusnet - they do act swiftly and take feedback seriously I have found.
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