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making Account Changes

Reidragon
Newbie
Posts: 1
Registered: ‎11-05-2020

making Account Changes

An error has occurred

You can't change your products for the moment, you already have a product change in progress.

 

The above message appears in my acc. I have just renewed my agreement and had confirmation that it is complete.

So why can't I make any changes. I would like to add one of the TV package's but cannot at the moment.

Andy

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 25,100
Thanks: 4,585
Fixes: 1,167
Registered: ‎11-01-2008

Re: making Account Changes


Moderators Note


This topic has been moved from Fibre to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
mk99
Newbie
Posts: 1
Registered: ‎11-05-2020

Re: making Account Changes

Unable to change service

You cannot make any changes to your account while there is a phone order in progress.

You currently have an order in progress to add call features

Your call feature(s) will be added to your account on the next working day.
Please note: If you've requested to add any call features, you cannot add or remove any further features until this is complete.

 

I have had this error message in my account for the past 5 months now. I want to remove my call package from my account.