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mail only account

wy
Newbie
Posts: 4
Registered: ‎02-11-2023

mail only account

Hi,

 

I was advised on the online chat that i could keep a mail only account if i cancelled my broadband. So i went ahead and cancelled and was told on the phone that i can't have a mail only account?

 

Who is correct? It will be really inconvenient not to be able to keep the mail only account.

 

Any help appreciated.

 

Thanks

Richard.

12 REPLIES 12
jab1
Legend
Posts: 18,564
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Registered: ‎24-02-2012

Re: mail only account

@wy Mail-only accounts were discontinued June last year -  one would think staff should be well aware of this by now, but obviously not.

John
Mav
Moderator
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Re: mail only account

Moderator's note(s):

Thread moved from Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,674
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Registered: ‎27-11-2020

Re: mail only account

What @jab1 said! Under no circumstances are we to keep mail only accounts! I am sorry the agent confused you!

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 Will Cutforth
 Plusnet Help Team
wy
Newbie
Posts: 4
Registered: ‎02-11-2023

Re: mail only account

Thanks for the reply John

 

Yes pretty poor. Was told this just 2 days ago.

 

richard: if i cancel can i keep my plusnet email?
Morgan: 

If you decide to leave us, you should be able to keep your PlusNet email. A mail only account costs £1.06 per month and you would need to request this before the migration takes place. Once your new providers orders are all in place you can call Customer Options Team on 0800 013 2632 (Selecting option 1 then option 2) to request this.


richard: ok thank you

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,674
Thanks: 606
Fixes: 110
Registered: ‎27-11-2020

Re: mail only account

The £1.06 charge was many moons ago as well. That is rather odd!

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 Will Cutforth
 Plusnet Help Team
Mav
Moderator
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Registered: ‎06-04-2007

Re: mail only account

@willcutforth 

I think the agent totally mislead @wy and feedback and training should be given.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

jab1
Legend
Posts: 18,564
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Registered: ‎24-02-2012

Re: mail only account

Richard, no idea which rock that agent has been hiding under - mail-only accounts (when available) had been free for a long time, so said individual needs fully retraining.

John
wy
Newbie
Posts: 4
Registered: ‎02-11-2023

Re: mail only account

 

 

Doesn't help me much though. 

 

I now have aright mess to try and sort out.

Baldrick1
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Re: mail only account

@wy 

Not trying to defend what’s happened but if this only happened a couple of days you should be in time to cancel the move, sort out your emails then start again. Be aware that once you move all emails stored on Plusnet’s server are likely to be immediately deleted with no way to recover them.

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wy
Newbie
Posts: 4
Registered: ‎02-11-2023

Re: mail only account

Hi,

 

Thanks for the reply.

 

i do have a bit of time as the move is on the 6th December.

 

But i've been with plusnet for years. So who knows who has my plus net email. I was thinking it would take a year or so to catch everyone.

 

willcutforth
Plusnet Help Team
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Registered: ‎27-11-2020

Re: mail only account

I will feed it back from our side @Mav

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 Will Cutforth
 Plusnet Help Team
bmc
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Re: mail only account

@wy 

Unless you have a good reason for changing ISP's you might need to stick with PN for another contract while you sort your e-mail out.

 

Brian