Our original thread is in 'feedback' but as now this is a matter of cancellation we will post here. The original thread details our issues and after speaking to someone today they've told us we can cancel as our new service hasn't completed, if only, and our original contract before our home move was rolling. Can a member of staff confirm this. We don't want to be left with a bs bill for cancelling a non-complete order when you've not completed!! At least the plusnet guy today was honest, he has no idea when we will get service, definitely not this week. Wtf!!!! Now trying to get thru, as always is a p*** take, we rarely get to speak to anyone after massive queues and then usually transferred!!! I'm fed up with it all. Continuous bs and fake apologies and promises!