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line rental saver

pete2765
Hooked
Posts: 5
Registered: ‎01-02-2020

line rental saver

paid for a LRS jan 2021. now getting demands for money I do not owe to Plusnet . join the dots up Plusnet . Tell the left hand what the right hand is doing

8 REPLIES 8
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,483
Thanks: 370
Fixes: 123
Registered: ‎26-03-2018

Re: line rental saver

Hi @pete2765,

I'm sorry to hear that there's been some confusion concerning this. I can see that you've been on the phone to our Support Team this afternoon, has this helped to resolve the issue?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
pete2765
Hooked
Posts: 5
Registered: ‎01-02-2020

Re: line rental saver

no not yet. waiting for e-mail to say what will happen next.

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,483
Thanks: 370
Fixes: 123
Registered: ‎26-03-2018

Re: line rental saver

Thanks for getting back to us @pete2765. Please could you send us a Private Message with the details of what was discussed when you were on the phone? We can review this and take a further look into the situation from there.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
pete2765
Hooked
Posts: 5
Registered: ‎01-02-2020

over charging that'll do

paid for LRS £209 jan 2021. paid £16.38 sept 2021 still waiting for promised refund. now plusnet want £11.62  for oct 2021 my bill should be £1.77 per month. PLUSNET refund all the money I paid in advance.then I will set up a direct debit to pay PLUSNET £11.62 per month

RealAleMadrid
Aspiring Hero
Posts: 2,185
Thanks: 989
Fixes: 45
Registered: ‎07-07-2009

Re: over charging that'll do

@pete2765 Please explain in a bit more detail what you are trying to say as you post does not make much sense.🤔

pete2765
Hooked
Posts: 5
Registered: ‎01-02-2020

Re: over charging that'll do

explained many many times, phone calls and on forum makes sense to me .plusnet are charging me twice . I have a message from plusnet saying my charges for broadband should be £1  ,77 per month. paid £209 LRS (Line Rental Saver ) on 4th Jan 2012 . speak to theMightyAJ he dealt with it last month

pete2765
Hooked
Posts: 5
Registered: ‎01-02-2020

Re: over charging that'll do

4th Jan 2021

dvorak
Moderator
Moderator
Posts: 28,520
Thanks: 6,306
Fixes: 1,459
Registered: ‎11-01-2008

Re: over charging that'll do


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