line rental saver
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line rental saver
15-08-2021 11:39 AM
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paid for a LRS jan 2021. now getting demands for money I do not owe to Plusnet . join the dots up Plusnet . Tell the left hand what the right hand is doing
Re: line rental saver
16-08-2021 1:32 PM
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Hi @pete2765,
I'm sorry to hear that there's been some confusion concerning this. I can see that you've been on the phone to our Support Team this afternoon, has this helped to resolve the issue?
Re: line rental saver
16-08-2021 1:41 PM
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no not yet. waiting for e-mail to say what will happen next.
Re: line rental saver
16-08-2021 2:01 PM
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Thanks for getting back to us @pete2765. Please could you send us a Private Message with the details of what was discussed when you were on the phone? We can review this and take a further look into the situation from there.
over charging that'll do
02-09-2021 4:30 PM
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paid for LRS £209 jan 2021. paid £16.38 sept 2021 still waiting for promised refund. now plusnet want £11.62 for oct 2021 my bill should be £1.77 per month. PLUSNET refund all the money I paid in advance.then I will set up a direct debit to pay PLUSNET £11.62 per month
Re: over charging that'll do
02-09-2021 8:05 PM
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@pete2765 Please explain in a bit more detail what you are trying to say as you post does not make much sense.🤔
Re: over charging that'll do
02-09-2021 8:27 PM
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explained many many times, phone calls and on forum makes sense to me .plusnet are charging me twice . I have a message from plusnet saying my charges for broadband should be £1 ,77 per month. paid £209 LRS (Line Rental Saver ) on 4th Jan 2012 . speak to theMightyAJ he dealt with it last month
Re: over charging that'll do
02-09-2021 8:28 PM
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4th Jan 2021
Re: over charging that'll do
02-09-2021 9:10 PM
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Topics on same topic merged to help customer and staff.
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