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leaving without charges?
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leaving without charges?
14-06-2012 9:45 PM
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wasnt sure where to post this but i will have been with plusnet for a year next month and not sure if i want to stay and im wondering wether thats my contract up and i can stay or leave when i wish without charges as it worked at my old providers or if i dont leave on the end date i'll be tied into another year? thanks
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Re: leaving without charges?
14-06-2012 10:13 PM
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No there isn't a rolling contract - 10 days notice is all you need and there wouldn't be any charge but that is only if you move to another provider usually by using a MAC.
If you just cancel there is a cancellation charge to effectively disconnect the service
If you just cancel there is a cancellation charge to effectively disconnect the service
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Re: leaving without charges?
17-06-2012 2:10 PM
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thank you, i would be going to another provider so would be going with mac code, thanks you
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Re: leaving without charges?
19-06-2012 2:10 PM
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FYI if you were to request cancellation now deferred fees for the setup fee and hardware would apply (£65 in total) however those deferred contracts are due to expire on 12/07/11 so they'll be nullified after that.
Do speak to our customer options team and let us know why you want to cancel though.
Do speak to our customer options team and let us know why you want to cancel though.
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