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leaving plusnet

pepsi
Newbie
Posts: 3
Registered: ‎14-03-2019

leaving plusnet

hi,

we are moving form plusnet to BT on 25th March but had letter saying sorry that we are moving our phone service. We are also moving our broadband as well, but still not had a bill.

Just want to make sure every thing is sorted with bill as we have not had a bill in months? Have they got us down for phone and broadband moving?

What is our final bill?

trying to phone just on hold.

Anyone else having problems leaving

thanks

 

 

5 REPLIES 5
Strat
Moderator
Moderator
Posts: 30,513
Thanks: 3,429
Fixes: 514
Registered: ‎14-04-2007

Re: leaving plusnet

Moderators Note
This topic has been moved from General Chat to Accounts / Billing.

 

 

Customer and Forum Moderator. Windows 10 Firefox 89.0 (64-bit)

shutter
Community Veteran
Posts: 20,974
Thanks: 3,283
Fixes: 47
Registered: ‎06-11-2007

Re: leaving plusnet


@pepsi wrote:

 

Anyone else having problems leaving

thanks

 

 


 

 

I hope not... I`m leaving next week.... after twelve and a half years...  Shocked

RealAleMadrid
Seasoned Champion
Posts: 1,542
Thanks: 690
Fixes: 36
Registered: ‎07-07-2009

Re: leaving plusnet

@pepsi  The wonderful PlusNet billing system should produce a final bill 21 days after you leave, by which time you may have been charged for another months service so in many cases you will be due a refund. Hope they sort it out for you.😀

idonno
Champion
Posts: 1,416
Thanks: 471
Fixes: 6
Registered: ‎22-10-2015

Re: leaving plusnet

And if you cancel the DD after you've paid the final bill, you'll probably get another email saying you've cancelled the DD and to set up another!!! 🤔 🤔 Yeah, sure, like heck. A final bill is a final bill.

Ever helpful. Grin Sure, I’d love to help you out. Now which way did you come in?
Jonpe
Hero
Posts: 3,536
Thanks: 1,447
Fixes: 9
Registered: ‎05-09-2016

Re: leaving plusnet

I'm no longer with PN so a bit out of touch with the rules but I'm sure I've read on this forum that it's no longer possible to have just broadband with PN; it therefore follows that any migration will have to be for both broadband and phone.