leaving plusnet

[#1]

hi,

we are moving form plusnet to BT on 25th March but had letter saying sorry that we are moving our phone service. We are also moving our broadband as well, but still not had a bill.

Just want to make sure every thing is sorted with bill as we have not had a bill in months? Have they got us down for phone and broadband moving?

What is our final bill?

trying to phone just on hold.

Anyone else having problems leaving

thanks

[#2]

Moderators Note
This topic has been moved from General Chat to Accounts / Billing.

[#3]

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@pepsi wrote:

Anyone else having problems leaving

thanks

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I hope not... I`m leaving next week.... after twelve and a half years... 

[#4]

@pepsi  The wonderful PlusNet billing system should produce a final bill 21 days after you leave, by which time you may have been charged for another months service so in many cases you will be due a refund. Hope they sort it out for you.😀

[#5]

And if you cancel the DD after you've paid the final bill, you'll probably get another email saying you've cancelled the DD and to set up another!!! 🤔 🤔 Yeah, sure, like heck. A final bill is a final bill.

[#6]

I'm no longer with PN so a bit out of touch with the rules but I'm sure I've read on this forum that it's no longer possible to have just broadband with PN; it therefore follows that any migration will have to be for both broadband and phone.