cancel
Showing results for 
Search instead for 
Did you mean: 

late payment

leon0177
Newbie
Posts: 5
Registered: ‎11-12-2015

late payment

I have paid my bill late yet there are still restrictions on my service
adie:green removed superfluous poll ]
2 REPLIES 2
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: late payment

When did you make the payment?
I ask as the account is still deactive and with an outstanding balance.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: late payment

When a payment fails, I would recommend making the payment of the failed invoice via credit/debit card as resubmitting the payment via direct debit would not remove restrictions straight away.
It can take 3-5 working days for a direct debit payment to clear and unfortunately restrictions will apply until the payment clears.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet