keep getting threatening emails

[#1]

I left plusnet 2 months ago and keep getting threatening emails about a bill i dont owe. I know i dont owe it because the previous month I had a refund from plusnet for taking a bill i didn't owe. I have spoken to customer support and this has been confirmed but I am still receiving emails about owing money. Please help

[#2]

Hello @greenbrucelee 

I am sincerely sorry to hear that your account has taken a long period of time to close down successfully, I have viewed your account in full this morning and corrected this moving forward.

I have sent you a detailed email response, you can also view my reply on your members portal here is the link:- Click Here

Should you require any further information, feel free to ask.

[#3]

This is happening to me too.

[#4]

Hi @robgilliam,

Thanks for commenting with your experience and I apologise for the confusion.

I have had a look through your account and as this is account specific I have responded via a ticket on your account. You can view the details on the link below. I have also sent details to the email address registered to your account.

https://www.plus.net/wizard/?p=view_question&id=182226821

If you have any further questions feel free to get in touch.

[#5]

Hi, Warwick,

I don't know why I'm surprised, but your attempts to get this sorted have not been successful and I got yet another threatening email plus a text today, claiming I still owe Plusnet money.

I rang the payment line and after I tried to explain the situation to the member of staff who either could not understand plain English or refused to believe that your billing system is a pile of [-Censored-] (despite the mountains of evidence on these forums), I was told I was being transferred to customer services. After 20 minutes on hold waiting for someone to pick up, I had to go back to work, so hung I up.

It appears that nobody representing "the usual channels" can or will actually resolve this situation so, in order to avoid me suing Plusnet for harassment, distress, and defamation I now need you to provide me with the direct contact details of both the CEO (Andy Baker) and the name and details for the new COO (as the email I got today went out over the name of your former COO, David Leather, who left the job about two months ago, according to his LinkedIn profile).

Please respond immediately.

[#6]

Hi @robgilliam,

Thanks for getting back in touch and apologies that this is still ongoing. I have updated your ticket accordingly, you can view it here.

[#7]

And me!

[#8]

Hi Auldjoan1, 

I'd like to have a look into this but I'm struggling to trace your account. Could you send me a private message with your username please? It would be worth dropping another reply to this thread once you've done that, thanks.