keep getting not paid bill and have

[#1]

all i get is this

[#2]

now i see this  / this Sorry, there has been a technical fault that has meant we have been unable to process your payment.
This problem has automatically been passed to our internal systems admin team. We will contact you as soon as possible with details on how to make this payment/ you have had my money out of my bank hope u do not  add any charges as this is not my fault  for your new billing system /   it has been paid

[#3]

Hi @firebird1000,

We have reviewed your account and there is no outstanding bill to be paid.

If this issue persists or happens again on your next bill please feel free to get back in touch as we are more than happy to help!

Please accept our apologies for any inconvenience caused.

Thank you.

[#4]

Would you like to look at my bill as well and confirm nothing to pay until October

[#5]

Hi @rippedoffme,

Thanks for getting back in touch.

I have looked through your account and as my response contains account specific details I have responded via a ticket on your account that you can view here: https://www.plus.net/wizard/?p=view_question&id=182675476

If you have any further questions feel free to get in touch.

- Warwick

[#6]

thank you for the help of every one  it looks sorted

[#7]

That's fantastic to hear @firebird1000.

Please don't hesitate to get back to us should you need any further assistance.