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joining plusnet on the 25th feb

FIXED
topaz44
Newbie
Posts: 5
Thanks: 2
Registered: 15-02-2017

joining plusnet on the 25th feb

Hi im switching over to plusnet on the 25th feb,i paid 1 month upfront on the 10th feb,when will my next payment be via direct debit? can't find any information on this in my emails or any letters i have recieved from plusnet,thankyou

11 REPLIES
Browni
Aspiring Hero
Posts: 2,178
Thanks: 746
Fixes: 45
Registered: 02-03-2016

Re: joining plusnet on the 25th feb

1 month after the service goes live.
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
SpendLessTime
Aspiring Hero
Posts: 2,493
Thanks: 652
Fixes: 58
Registered: 21-09-2009

Re: joining plusnet on the 25th feb

Direct Debit is taken 1 calendar month after the first service goes live.

topaz44
Newbie
Posts: 5
Thanks: 2
Registered: 15-02-2017

Re: joining plusnet on the 25th feb

thankyou so im looking at the 25th of each month? can i change the date of my direct debit? thankyou

SpendLessTime
Aspiring Hero
Posts: 2,493
Thanks: 652
Fixes: 58
Registered: 21-09-2009

Re: joining plusnet on the 25th feb

No direct debit dates are fixed. Plusnet cannot change them ever!

If the service goes live on February 25th then the 25th March should be the first  Direct Debit  date

 

topaz44
Newbie
Posts: 5
Thanks: 2
Registered: 15-02-2017

Re: joining plusnet on the 25th feb

right okay,bit regimental but okay,i just want to make sure its the same date each month or couple of days either side,thankyou

SpendLessTime
Aspiring Hero
Posts: 2,493
Thanks: 652
Fixes: 58
Registered: 21-09-2009

Re: joining plusnet on the 25th feb

Have you double checked with Plusnet that the 25th February is really your live date? Things can go wrong and they might not tell you.

topaz44
Newbie
Posts: 5
Thanks: 2
Registered: 15-02-2017

Re: joining plusnet on the 25th feb

i was just checking my paperwork and didn't see anything about when the direct debit payments would be taken,so i thought i would try on here to see if anyone knows how it works,i shall ring them in the morning i think,i paid on the 10th feb but my service doesn't get switched on until the 25th feb.

SpendLessTime
Aspiring Hero
Posts: 2,493
Thanks: 652
Fixes: 58
Registered: 21-09-2009

Re: joining plusnet on the 25th feb

Fix

I just checked that last six months and my DD has been normally on the 24th but has varied up to the 28th (Xmas time). So within a few days allowing for weekends/bank holidays

topaz44
Newbie
Posts: 5
Thanks: 2
Registered: 15-02-2017

Re: joining plusnet on the 25th feb

brilliant @SpendLessTime thankyou for sticking with me,

Plusnet Staff
Plusnet Staff
Posts: 2,144
Thanks: 372
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Registered: 22-08-2015

Re: joining plusnet on the 25th feb

Just to add, the monthly payment would start to leave your bank/building society 3 working days after your billing date.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Jonpe
All Star
Posts: 1,689
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Registered: 05-09-2016

Re: joining plusnet on the 25th feb

My billing date is the 13th, and I'm informed that the money will be taken from my bank account on the 16th, but it usually leaves my account on the 18th and is credited my PN account the following day.  If you are being connected on the 25th, there will be times like Christmas and possibly Spring and/or August Bank Holiday when the money leaves your account later than normal.

Don't forget:  "Your minimum term starts on the day your service is up and running or your transfer from another provider has completed (we'll normally send you an email to confirm this)." (Terms and conditions.)  Make a note of that date; it will come in handy when you want to work out when your contract ends.