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itemised referrals?

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G6JPG
Newbie
Posts: 3
Registered: ‎15-07-2008

itemised referrals?

Once a month, I get two emails (the fact that it's two is also irritating, but leave that aside for the moment): "We are going to take £x.xx pounds by direct debit", and "Congratulations! You have earned £y.yy by referrals".
The referrals one then sort of itemises - but in fact it's always only one line, saying something like "new signup".
I looked at one of the refunds under billing on the website, which showed how many were contributing - but not who they were/are. (What's more, I'm sure none of mine are "new" any more, so the description's wrong.)
I think it would be good if the email told you the usernames you're getting a referral discount for - or, at the very least, how many, but ideally who - if nothing else so you could occasionally thank the friends who mentioned you.
(FWIW, I did ask about this - ticket 82864561 - but was told it wasn't possible; I asked if they could look into it, and they said they would, but "with the developmental team working on issues with Billing and E-mail systems at present, this may be low on the priorities at this time." "This time" was 2014-3-20.)

Would others like to see this information (i. e. which of their victims^Wfriends are still with PN and thus contributing to their referral discount)?
5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: itemised referrals?

I don't understand the problem
If you look here https://portal.plus.net/my.html?action=mydiscount_static_info&r_action=Current_Referrals&?membermenu...; it gives the username and the last referral received as a token since your last billing date
So if you look there just before your billing date then you will see which you have received
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: itemised referrals?

Jim's link should help.
We also have customers that have a pretty significant amount of referrals, so for them the email could get messy. Other than that, reasonable suggestion Smiley
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
gofaster
Rising Star
Posts: 367
Thanks: 12
Registered: ‎01-08-2007

Re: itemised referrals?

That list still shows Last Token dates as N/A for all broadband referrals
I thought that problem was supposed to be fixed along with the missing referrals issues last year.
ScottStorey
Aspiring Pro
Posts: 385
Thanks: 86
Fixes: 1
Registered: ‎21-02-2013

Re: itemised referrals?

From what I remember it should have as well.....
G6JPG
Newbie
Posts: 3
Registered: ‎15-07-2008

Re: itemised referrals?

Quote from: MattyC
Jim's link should help.
Yes, thanks, Jim; bookmarked.
Quote

We also have customers that have a pretty significant amount of referrals, so for them the email could get messy. Other than that, reasonable suggestion Smiley
Matty

To answer Jim's question: the necessity to go to the website is what I was hoping to avoid, however. And MattyC, I hadn't thought of how it might get for some customers. But I'm glad you think it's a reasonable suggestion. Perhaps there could be a setting customers could set in the member centre, to say whether they'd like the email to contain details or not (or even not want the email, as I imagine some might)?