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itemised referrals?
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itemised referrals?
25-04-2015 11:03 AM
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Once a month, I get two emails (the fact that it's two is also irritating, but leave that aside for the moment): "We are going to take £x.xx pounds by direct debit", and "Congratulations! You have earned £y.yy by referrals".
The referrals one then sort of itemises - but in fact it's always only one line, saying something like "new signup".
I looked at one of the refunds under billing on the website, which showed how many were contributing - but not who they were/are. (What's more, I'm sure none of mine are "new" any more, so the description's wrong.)
I think it would be good if the email told you the usernames you're getting a referral discount for - or, at the very least, how many, but ideally who - if nothing else so you could occasionally thank the friends who mentioned you.
(FWIW, I did ask about this - ticket 82864561 - but was told it wasn't possible; I asked if they could look into it, and they said they would, but "with the developmental team working on issues with Billing and E-mail systems at present, this may be low on the priorities at this time." "This time" was 2014-3-20.)
Would others like to see this information (i. e. which of their victims^Wfriends are still with PN and thus contributing to their referral discount)?
The referrals one then sort of itemises - but in fact it's always only one line, saying something like "new signup".
I looked at one of the refunds under billing on the website, which showed how many were contributing - but not who they were/are. (What's more, I'm sure none of mine are "new" any more, so the description's wrong.)
I think it would be good if the email told you the usernames you're getting a referral discount for - or, at the very least, how many, but ideally who - if nothing else so you could occasionally thank the friends who mentioned you.
(FWIW, I did ask about this - ticket 82864561 - but was told it wasn't possible; I asked if they could look into it, and they said they would, but "with the developmental team working on issues with Billing and E-mail systems at present, this may be low on the priorities at this time." "This time" was 2014-3-20.)
Would others like to see this information (i. e. which of their victims^Wfriends are still with PN and thus contributing to their referral discount)?
Message 1 of 6
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Re: itemised referrals?
25-04-2015 11:13 AM
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I don't understand the problem
If you look here https://portal.plus.net/my.html?action=mydiscount_static_info&r_action=Current_Referrals&?membermenu...; it gives the username and the last referral received as a token since your last billing date
So if you look there just before your billing date then you will see which you have received
If you look here https://portal.plus.net/my.html?action=mydiscount_static_info&r_action=Current_Referrals&?membermenu...; it gives the username and the last referral received as a token since your last billing date
So if you look there just before your billing date then you will see which you have received
Message 2 of 6
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Re: itemised referrals?
27-04-2015 1:07 PM
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Jim's link should help.
We also have customers that have a pretty significant amount of referrals, so for them the email could get messy. Other than that, reasonable suggestion
Matty
We also have customers that have a pretty significant amount of referrals, so for them the email could get messy. Other than that, reasonable suggestion
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 3 of 6
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Re: itemised referrals?
27-04-2015 5:26 PM
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That list still shows Last Token dates as N/A for all broadband referrals
I thought that problem was supposed to be fixed along with the missing referrals issues last year.
I thought that problem was supposed to be fixed along with the missing referrals issues last year.
Message 4 of 6
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Re: itemised referrals?
27-04-2015 7:04 PM
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From what I remember it should have as well.....
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Re: itemised referrals?
27-04-2015 8:17 PM
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Yes, thanks, Jim; bookmarked.
Quote from: MattyC Jim's link should help.
Quote
We also have customers that have a pretty significant amount of referrals, so for them the email could get messy. Other than that, reasonable suggestion
Matty
To answer Jim's question: the necessity to go to the website is what I was hoping to avoid, however. And MattyC, I hadn't thought of how it might get for some customers. But I'm glad you think it's a reasonable suggestion. Perhaps there could be a setting customers could set in the member centre, to say whether they'd like the email to contain details or not (or even not want the email, as I imagine some might)?
Message 6 of 6
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