increasing my usage allowance
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increasing my usage allowance
06-05-2012 10:49 PM
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thank in advance for your help
Re: increasing my usage allowance
06-05-2012 10:51 PM
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It may well be picked up here on Tuesday
Re: increasing my usage allowance
07-05-2012 7:54 AM
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I'll pick this up for you tonight when I'm back in the office
Re: increasing my usage allowance
07-05-2012 8:50 AM
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Re: increasing my usage allowance
07-05-2012 10:39 PM
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Re: increasing my usage allowance
23-07-2012 5:14 PM
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I'm in a similar position in that I meant to upgrade to Extra from Value because we have someone staying that want to stream TV in his room but I forgot! Usage is already at 19GB with 3 weeks of the billing period to go. At this rate we will have paid for a year's upgrade in one month!!
I raised a ticket and was told mid-term changes are not possible. Is there anything that can be done? I know about the price limit that can be set but I don't want to force reduce speeds, just pay in advance for extra data.
Re: increasing my usage allowance
23-07-2012 5:21 PM
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Mid term changes are completely possible but not through the normal product change process.
Raising a ticket, as you have done, is the way it happens.
Given that this probably won't be picked up here until the morning why don't you phone in and hopefully you will get an agent who is more clued up
Re: increasing my usage allowance
23-07-2012 5:31 PM
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Hopefully we'll get this functionality back shortly but in the meantime we can only arrange for the account to change on the next billing date.
Re: increasing my usage allowance
23-07-2012 5:35 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: increasing my usage allowance
23-07-2012 8:27 PM
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Re: increasing my usage allowance
23-07-2012 11:45 PM
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