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incorrect bank details

hinchie
Hooked
Posts: 5
Registered: ‎09-12-2020

incorrect bank details

My direct debit details are incorrect so cannot change them as its a new order; theres no online chat and cannot hold the line an hour when working.

Is there an email address to raise issue?

6 REPLIES 6
198kHz
Seasoned Hero
Posts: 5,398
Thanks: 2,270
Fixes: 34
Registered: ‎30-07-2008

Re: incorrect bank details


@hinchie wrote:

Is there an email address to raise issue?


Unfortunately not.

Plusnet seem currently to be slow to respond on the phones, the forum, and social media.

If all else fails one can always resort to snail mail to:

Plusnet plc, The Balance, 2 Pinfold Street, Sheffield S1 2GU

Welcome to the forum.  🙂

To err is human; to purr, feline
ADSL2+   Billion 8800NL
BT technician (Retired)
hinchie
Hooked
Posts: 5
Registered: ‎09-12-2020

Re: incorrect bank details

thanks,

think I will stay where I am.

hinchie
Hooked
Posts: 5
Registered: ‎09-12-2020

Re: incorrect bank details

Gave it another try and they cant be bothered to answer the phone! 

This is really unforgiveable

tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: incorrect bank details

Hi @hinchie Smiley

 

Once your order is complete, you'll be able to change your Direct Debit details. It is because your account is in flight right now, your first bill is covered by the upfront payment you've made so you'll be fine. I hope this answers your query Smiley

 Noor
 Plusnet Help Team
hinchie
Hooked
Posts: 5
Registered: ‎09-12-2020

Re: incorrect bank details

No it will not as the bank details are incorrect, I have paid nothing nor can I with incorrect sort/account number.!

tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: incorrect bank details

Hi @hinchie

 

The upfront payment is made with a card, not a direct debit. If you'd like me to double check this for you then feel free to Private Message me with your account username. 

 Noor
 Plusnet Help Team