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impossible to leave

keirik
Newbie
Posts: 2
Registered: ‎26-01-2011

impossible to leave

how the heck can I cancel my plusnet account?
i have been trying to speak to the customer team for 3 days with no success.
i am now on hold again, and have been for 40 minutes.
do I have to go to Ofcom to get anything done?
7 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: impossible to leave

Hi there,
Sorry to hear that you're leaving and also that you haven't been able to get through.
You can write to us by post to: Plusnet, The Balance, 2 Pinfold St. Sheffield, S1 2GU
Have you managed to get though to our customer options team?
technonath
Grafter
Posts: 40
Thanks: 1
Registered: ‎15-12-2010

Re: impossible to leave

Quote from: keirik
how the heck can I cancel my plusnet account?
i have been trying to speak to the customer team for 3 days with no success.
i am now on hold again, and have been for 40 minutes.
do I have to go to Ofcom to get anything done?


I can't get through either.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: impossible to leave

Hi, as Chris says if you don't want to call you can write in to us at the address in his post.
technonath
Grafter
Posts: 40
Thanks: 1
Registered: ‎15-12-2010

Re: impossible to leave

Quote from: Matt
Hi, as Chris says if you don't want to call you can write in to us at the address in his post.

What a great response from an internet company! We are incapable of handling cancellations via electronic methods, so please write us a letter!  (and then we can argue that you are no longer within your 10 days by the time it gets here)
jim:green quote fixed mod:end
Community Veteran
Posts: 6,319
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: impossible to leave

I'd assume that the postmark (date of posting) should be taken as the date of notification (that's how many businesses work), worst case I assume you sent the letter 'recorded delivery' so you should be able to find out when it was received.
Call me 'w23'
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Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: impossible to leave

Quote
I'd assume that the postmark (date of posting) should be taken as the date of notification

Yes, I can confirm that to be the case,  I understand it might seem an inconvenience. Sorry to hear that you guys are wanting to cancel, let us know if there's any issues we can assist you with that have pushed you into wanting to move away from us.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 1,136
Thanks: 2
Registered: ‎30-07-2007

Re: impossible to leave

The inconvenience is not being able to request a MAC with a ticket. And yes, I know you are doing the [strong]bare minimum[/strong] as required by OFCOM.
Maybe you're not actually confident enough in your own products to make it easy for customers to leave?
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