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impossible to leave
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impossible to leave
30-08-2013 2:52 PM
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how the heck can I cancel my plusnet account?
i have been trying to speak to the customer team for 3 days with no success.
i am now on hold again, and have been for 40 minutes.
do I have to go to Ofcom to get anything done?
i have been trying to speak to the customer team for 3 days with no success.
i am now on hold again, and have been for 40 minutes.
do I have to go to Ofcom to get anything done?
Message 1 of 8
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Re: impossible to leave
30-08-2013 3:45 PM
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Hi there,
Sorry to hear that you're leaving and also that you haven't been able to get through.
You can write to us by post to: Plusnet, The Balance, 2 Pinfold St. Sheffield, S1 2GU
Have you managed to get though to our customer options team?
Sorry to hear that you're leaving and also that you haven't been able to get through.
You can write to us by post to: Plusnet, The Balance, 2 Pinfold St. Sheffield, S1 2GU
Have you managed to get though to our customer options team?
Message 2 of 8
(526 Views)
Re: impossible to leave
31-08-2013 9:54 PM
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Quote from: keirik how the heck can I cancel my plusnet account?
i have been trying to speak to the customer team for 3 days with no success.
i am now on hold again, and have been for 40 minutes.
do I have to go to Ofcom to get anything done?
I can't get through either.
Message 3 of 8
(526 Views)
Re: impossible to leave
02-09-2013 9:53 AM
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Hi, as Chris says if you don't want to call you can write in to us at the address in his post.
Message 4 of 8
(526 Views)
Re: impossible to leave
05-09-2013 10:36 PM
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Quote from: Matt Hi, as Chris says if you don't want to call you can write in to us at the address in his post.
What a great response from an internet company! We are incapable of handling cancellations via electronic methods, so please write us a letter! (and then we can argue that you are no longer within your 10 days by the time it gets here)
jim:green quote fixed mod:end
Message 5 of 8
(526 Views)
Re: impossible to leave
05-09-2013 10:57 PM
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I'd assume that the postmark (date of posting) should be taken as the date of notification (that's how many businesses work), worst case I assume you sent the letter 'recorded delivery' so you should be able to find out when it was received.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Message 6 of 8
(526 Views)
Re: impossible to leave
06-09-2013 9:59 AM
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Quote I'd assume that the postmark (date of posting) should be taken as the date of notification
Yes, I can confirm that to be the case, I understand it might seem an inconvenience. Sorry to hear that you guys are wanting to cancel, let us know if there's any issues we can assist you with that have pushed you into wanting to move away from us.
Message 7 of 8
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Re: impossible to leave
06-09-2013 10:56 AM
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The inconvenience is not being able to request a MAC with a ticket. And yes, I know you are doing the [strong]bare minimum[/strong] as required by OFCOM.
Maybe you're not actually confident enough in your own products to make it easy for customers to leave?
Maybe you're not actually confident enough in your own products to make it easy for customers to leave?
Message 8 of 8
(526 Views)
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