i switched away from plusnet to a new provider but plusnet are still sending me bills

[#1]

Iv left plusnet for cost reasons and am still getting demands for bills saying my service is restricted. i dont know why and iv been going round and round in circles trying to get hold of anyone and do not have time to spend on the phone. 

can someone please tell me what is going on

[#2]

Moderator's note:
Thread moved from Broadband to My Account/Billing

[#3]

Have you tried to phone - it’s usually the quickest way to get answers.

Does this relate to broadband or mobile? If broadband who is the new provider?

Is the new service FTTP?

Moving to an AltNet provider (for example Virgin Media) or FTTP might not automatically close your old service … if the new provider did not do a proper take over if the existing service.

[#4]

iv tried to ring and sat on the phone on hold for 40 minutes. i do not have time for this as im tryin to arrange my husbands funeral. 

i switched to now broadband and had a were sorry your leaving us from plusnet so they know iv left 

[#5]

Hi @Beccie86 I'm so sorry to hear about your loss.

I've just tried calling to sort this out for you but there was no answer so I left a brief message. 

I'll try again tomorrow but do let us know if you'd prefer to sort this out via here instead.

Adam

[#6]

Hi, I've just tried calling again, would you be free to speak to us on Monday?