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i left plusnet but was charged fee

ghos7
Grafter
Posts: 50
Thanks: 3
Registered: 03-09-2016

i left plusnet but was charged fee

i was told if plusnet put prices up i was allowed to leave for free without braking contract, so my question is why have you charged me for leaving?

16 REPLIES
ghos7
Grafter
Posts: 50
Thanks: 3
Registered: 03-09-2016

Re: i left plusnet but was charged fee

didnt ofcom fine you for billing customers who left.  if you think im still with you then plz close this account.

Superuser
Superuser
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Registered: 06-04-2007

Re: i left plusnet but was charged fee

 

It's not too clear from your two posts what you are meaning.  Is it:

  1. You've been charged for leaving Plusnet within contract
  2. You are still being billed after you have left

 

If it is number 1, did you phone Plusnet and inform them you were leaving because of the price rise?  From a vague memory of discussions at the time the £30 cease fee was still applicable in some circumstances.  I may have mis-remembered that though.

If it is number 2, then that would be one for Plusnet staff to comment on.

Plusnet Help Team
Plusnet Help Team
Posts: 4,217
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Registered: 25-03-2015

Re: i left plusnet but was charged fee

I'm struggling to find your account based off your forum profile, please could you drop me a PM with your account username and I'll happily look in to this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
ghos7
Grafter
Posts: 50
Thanks: 3
Registered: 03-09-2016

Re: i left plusnet but was charged fee

im still being billed for services with plusnet even though i moved to sky. [-Censored-]

ghos7
Grafter
Posts: 50
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Registered: 03-09-2016

Re: i left plusnet but was charged fee


HarryB wrote:

I'm struggling to find your account based off your forum profile, please could you drop me a PM with your account username and I'll happily look in to this for you.


ive just pm you.

Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: i left plusnet but was charged fee

Harry's left the office for the night. Mind PMing me?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ghos7
Grafter
Posts: 50
Thanks: 3
Registered: 03-09-2016

Re: i left plusnet but was charged fee

i just sent you pm

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

Plusnet Help Team
Plusnet Help Team
Posts: 7,317
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Registered: 21-04-2017

Re: i left plusnet but was charged fee

Thanks, I've created this ticket on your account with some clarification.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
ghos7
Grafter
Posts: 50
Thanks: 3
Registered: 03-09-2016

Re: i left plusnet but was charged fee

ive just pm you again.

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

ghos7
Grafter
Posts: 50
Thanks: 3
Registered: 03-09-2016

Re: i left plusnet but was charged fee

please respond to pm.

ghos7
Grafter
Posts: 50
Thanks: 3
Registered: 03-09-2016

Re: i left plusnet but was charged fee

just a update, plusnet are still charging me a termination fee even though i let plusnet know i was leaving because of price increase.they have no record that i phoned them but still charged me for services with them even though i was with sky. i will be making a complaint and seeking legal advice. 

Community Veteran
Posts: 1,445
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Fixes: 31
Registered: 13-08-2015

Re: i left plusnet but was charged fee

As you have moved to an LLU ISP, the £30ish cancellation fee is in line with PN's T&C's. Not sure what the issue is?

ghos7
Grafter
Posts: 50
Thanks: 3
Registered: 03-09-2016

Re: i left plusnet but was charged fee

i was charged £112 for breaking contract. early termination fee. how did you work out £30? 😆 

Plusnet Help Team
Plusnet Help Team
Posts: 4,217
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Registered: 25-03-2015

Re: i left plusnet but was charged fee


ghos7 wrote:

i was charged £112 for breaking contract.


We haven't charged £112 on your account Huh

 

The outstanding balance isn't early termination charges, it's made up of subscription fees and call charges from prior to your service migrating away.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team