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http://failed.billing.plus.net/apps/payment/failed

icewarrior
Hooked
Posts: 5
Registered: ‎21-12-2019

http://failed.billing.plus.net/apps/payment/failed

Hi, only today i have i started recieving these messages when i try to open webpages http://failed.billing.plus.net/apps/payment/failed, i have spoken to someone at customer services but not resolved the issues, my account is upto date and never missed a payment, they also said they cannot see any restrictions on my account, hopefully can get this issue resolved soon.

Thanks in advance

5 REPLIES 5
Strat
Moderator
Moderator
Posts: 30,320
Thanks: 3,302
Fixes: 504
Registered: ‎14-04-2007

Re: http://failed.billing.plus.net/apps/payment/failed

Moderators Note
This topic has been moved from Fibre Broadband to Accounts / Billing.

 

 

Customer and Forum Moderator. Windows 10 Firefox 87.0 (64-bit)

icewarrior
Hooked
Posts: 5
Registered: ‎21-12-2019

Re: http://failed.billing.plus.net/apps/payment/failed

i still dont seem to be getting anywhere with this issue, i only have 7 months left on my contract and really cannot see me renewing it. had no internet since saturday  so it just feels like i'm paying for a service that i cannot use.

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,869
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: http://failed.billing.plus.net/apps/payment/failed

Hey @icewarrior 

 

I'm sorry to read you are having trouble with the connection of your service and you are seeing these screens when loading webpages. Please accept my sincerest apologies for the frustration caused.

 

There's nothing on the account to suggest this issue relating to the billing on your account, have you cleared your cache and cookies on the browser you are using? Does the screen appear on any other devices/browsers?

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


icewarrior
Hooked
Posts: 5
Registered: ‎21-12-2019

Re: http://failed.billing.plus.net/apps/payment/failed

It happens on all devices, I spoke to someone in billing yesterday, that message doesn’t appear now after the phone call yesterday but my connection still isn’t right, I’ve been doing speed tests and only getting something like 2.18 down that’s probably been highest speed I got
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: http://failed.billing.plus.net/apps/payment/failed

Hi @icewarrior,

 

Glad to hear the billing page is now not showing. With regards your speed can you provide us some speedtests (you can embed the images in your response if you'd like - just make sure no personal details are present). Ideally one of those speed tests should be from a wired connection with a device plugged directly into the router using an ethernet cable. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team