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http://failed.billing.plus.net/apps/payment/failed

awaddell97
Newbie
Posts: 1
Registered: ‎07-05-2020

http://failed.billing.plus.net/apps/payment/failed

‎07-05-2020 12:28 PM

I'm unable to log into my account as soon as I do I'm redirected to this URL and it gives me an error. All payments are up to date on my account so I'm not sure why this is the case but I'm completely locked out from doing anything.

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plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: http://failed.billing.plus.net/apps/payment/failed

‎07-05-2020 2:09 PM

Thanks for contacting us. In this case, I'd suggest you give our billing team a call and they;ll be able to go through the situation in more detail. They are on 0800 432 0200.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: http://failed.billing.plus.net/apps/payment/failed

‎07-05-2020 2:18 PM - edited ‎07-05-2020 2:21 PM

After further investigation, I'm trying to make a change at this side for you which should fix the issue.

 

Edit : Should be sorted now. If you still see an issue, please drop the connection and start it up again.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
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