http://failed.billing.plus.net/apps/payment/failed?????????????????
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http://failed.billing.plus.net/apps/payment/failed?????????????????
05-03-2018 8:44 PM - edited 06-03-2018 9:51 AM
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I don't understand what's going on here as I seem to keep getting redirected to .............
No shortage of funds in the bank and nothing has changed. So if there is a [-Censored-] up involved do I really need to point a finger. I'm happy to sort out my mistakes but I'm not so happy in sorting out others.
Payment clearly hasn't failed though the service provided by plusnet certainly has.
From my account page........... And my bank account.............
and to...............
Yes it has.
Re: http://failed.billing.plus.net/apps/payment/failed?????????????????
06-03-2018 12:30 PM
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Hi @billnotben
This is a problem our end associated with your IP address. Whilst I try to get the root cause fixed if you drop your connection for a few minutes you'll be assigned a new IP and the problem will resolve itself for you.
Re: http://failed.billing.plus.net/apps/payment/failed?????????????????
06-03-2018 12:42 PM
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@JonoH i would suggest the root cause is the Ancient billing system used by PN
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Re: http://failed.billing.plus.net/apps/payment/failed?????????????????
06-03-2018 2:32 PM
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I guessed it was something like that as it appeared after a power cut.
It really shouldn't be happening though as it's not good insulting customers with failed payment redirects.
Plus that's another few hours I can't get back.
Re: http://failed.billing.plus.net/apps/payment/failed?????????????????
06-03-2018 3:03 PM
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Well I turned off the internet connection then turned off the router for half an hour.
NO CHANGE
What hoops shall I jump through next to get the connection I have paid for?
Re: http://failed.billing.plus.net/apps/payment/failed?????????????????
06-03-2018 3:10 PM
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Other posts have said you have to turn the router off for 65 minutes.
Re: http://failed.billing.plus.net/apps/payment/failed?????????????????
06-03-2018 3:47 PM
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Re: http://failed.billing.plus.net/apps/payment/failed?????????????????
06-03-2018 4:15 PM
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Thanks for the phone call Matthew.
Whatever you did fixed it.
Re: http://failed.billing.plus.net/apps/payment/failed?????????????????
11-03-2018 11:40 AM
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@rongtw wrote:
@JonoH i would suggest the root cause is the Ancient billing system used by PN
This has nothing at all to do with the billing system.
It is related to network matters, something the SUs have 'sponsored' and mitigation has been implemented, but not yet perfected. The issue is entirely related to some other user's use of the dynamic IP address. As you might have seen me respond elsewhere...
The account has no invoice in failed billing.
This error condition is being seen where a previous user of your current IP address (in the last 7 days) has an account payment which is over due. If you do not have an over due payment, you need to force your connection to acquire a new IP address.
Use https://www.whatismyip.com/ to find your current external IP address and record it. Switch off your router for at least 65 minutes (to kill off your dynamic IP address lease) and reconnect. Use https://www.whatismyip.com/ again to verify that the address has changed. You should then be able to connect OK
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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- http://failed.billing.plus.net/apps/payment/failed...