http://failed.billing.plus.net/apps/payment/failed

[#1]

On some, not all pages, I either cannot load page, or http://failed.billing.plus.net/apps/payment/failed comes up, it's been like this since I was late paying my last bill on about the 7th, of which I paid it as soon as my money went in on the 10th and I think it went through on the 15th or 16th. It's very inconvenient when I want to share a page on fb and can't load it and more importantly when I do a job search and job I click on won't load. This issue I've noticed a few times on this page, it's very inconvenient, I've never had this issue before when I was late in paying, just a screen came up saying I needed to pay bill but I've always been able to go to whatever site I wanted with no issue. I needs sorting asap as I need to do job searches a few times a wk and this issue is making it very difficult. Thank you if you can help.  

[#2]

Reports of a similar problem have come up a few times recently so it's going to need a PN agent to respond on what is happening.  Perhaps @Gandalf will be able to assist.

[#3 · Accepted solution]

Hi there,

Sorry about that. It looks like the something on the back end systems was showing your account in failed billing even though it's looking all up to date. I think I've just fixed it for you now. Can you let us know if you have any further issues?

Anoush

[#4]

tried a couple of sites I was having trouble load, one being bbc website and so far it seems to be ok, thanks, if I have more problems i'll post again, but so far so good, I can apply for those jobs I've seen now x

[#5]

No problems at all, and good luck!!

[#6]

I’m getting this message come up and when I click on it I get another error “ The Account has no invoice in failed Billing” and if I try doing anything else I get “ service not available “

[#7]

Welcome to the community forums @jmullan

It looks like you've since called our support team and we've resolved this?

[#8]

I am having the same issue. I have not paid yet but it also has not been 14 days & these 'reminders' that do not load correctly and then restrict my connection are rather annoying & make me feel less like paying & more like finding a new provider which has more options for support than the forums, facebook or calling (and waiting forever on the phone). What happened to being able to raise a ticket via the website?