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http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

FIXED
kerrycarol
Dabbler
Posts: 10
Thanks: 4
Registered: ‎03-01-2019

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Hi, I'm having the same issue again as I was having previously, it has come back and unfortunately hasn't resolved

Plusnet Help Team
Plusnet Help Team
Posts: 710
Thanks: 94
Fixes: 33
Registered: ‎26-03-2018

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Hi @kerrycarol,

I'm sorry to hear that you're experiencing this issue again. I've changed some settings on your account now, which should resolve this issue. If you're still experiencing issues browsing, please could you also try performing a factory reset of your router?

To carry out a factory reset you'll need to take a look at the back of your Router and you will see a small pin-sized hole, just above and slightly to the left of the power button. The hole will be marked by the word "RESET", written just below it. Please get a pin or needle and hold it in this hole for around 5-10 seconds until the light on the front of the router goes green. After this release the pin and wait about 4-5 minutes for the Router to reconnect.

If any issues persist after this point, please let us know so that we can investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
kerrycarol
Dabbler
Posts: 10
Thanks: 4
Registered: ‎03-01-2019

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Hi I've tried all this previously and non of it worked @Gandalf managed to contact someone on the technical team to get the billing flag removed and that fixed it instantly. 

Plusnet Help Team
Plusnet Help Team
Posts: 12,502
Thanks: 3,850
Fixes: 621
Registered: ‎21-04-2017

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Fix

Hi @kerrycarol

This should be sorted now, can you retest and let us know how it goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
kerrycarol
Dabbler
Posts: 10
Thanks: 4
Registered: ‎03-01-2019

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Hey, thank you it seems to be working fine again. Thanks again for the help

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 12,502
Thanks: 3,850
Fixes: 621
Registered: ‎21-04-2017

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Glad to hear that!

Sorry that this had happened again.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Rapthorne
Rising Star
Posts: 56
Thanks: 18
Registered: ‎11-01-2018

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Anyone able to press the magic unrestrict button again? Spoke to a lady on the phone about my ongoing double-billing issue and she said she unrestricted me, but I'm still having issues
CPU: Ryzen 7 1800X @ 4GHz
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jellybeanz
Grafter
Posts: 31
Thanks: 12
Registered: ‎09-12-2018

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

I'm sure it'll come as no surprise to anyone in this thread that it's happening AGAIN this month:

 

The connection has timed out

The server at failed.billing.plus.net is taking too long to respond.

 

Have you lost all of your techie staff or something? Seems odd that this problem is still occuring months later...

Rapthorne
Rising Star
Posts: 56
Thanks: 18
Registered: ‎11-01-2018

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

@jellybeanz

No staff around on the forums at the moment, but I managed to get it fixed on the phone.

Call their customer service line( 0800 432 0200 ), and make sure you go to the Technical Support, and NOT their customer support (customer support don't have access to the right systems to fix the issue, I was told)
Wait time is about 25 minutes, though :/ but once they answer, it's essentially a one-click fix for them.

The issue is that their billing system upgrade went very wrong. I myself have been double-billed since November, but there's no quick fix when the system they implemented is on a national scale, so I've resigned myself to having to call up plusnet every month when the billing fails.

CPU: Ryzen 7 1800X @ 4GHz
GPU: Gigabyte Windforce GTX 1060 6GB
Ram: 16GB Corsair Vengeance LPX 3200MHz
Case: Red/Black NZXT S340 Elite
Plusnet Help Team
Plusnet Help Team
Posts: 710
Thanks: 94
Fixes: 33
Registered: ‎26-03-2018

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Hi @jellybeanz,

I can see that you have thanked @Rapthorne's latest comment regarding this issue - are you still experiencing any problems or has this now been resolved?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
jellybeanz
Grafter
Posts: 31
Thanks: 12
Registered: ‎09-12-2018

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Unfortunately due to disability I am unable to use the phone, so I am still waiting for the main website to be unblocked so that I can make a payment. Surely it would make sense to whitelist plus.net/pay for everyone regardless of payment status.

Plusnet Help Team
Plusnet Help Team
Posts: 12,502
Thanks: 3,850
Fixes: 621
Registered: ‎21-04-2017

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

I'm sorry to hear this.

I think I've sorted your account out for you now, could you let us know how it goes?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jellybeanz
Grafter
Posts: 31
Thanks: 12
Registered: ‎09-12-2018

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

@Gandalf

 

Thank you, I can access the main site and payment page now. However, when I try to make payment, I get the following message:

There's currently a problem with our system, please try again. If you continue to have problems, please contact our Support Team on 0800 432 0200

Plusnet Help Team
Plusnet Help Team
Posts: 12,502
Thanks: 3,850
Fixes: 621
Registered: ‎21-04-2017

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Thanks for getting back to us, are you able to try a different device or browser?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
kerrycarol
Dabbler
Posts: 10
Thanks: 4
Registered: ‎03-01-2019

Re: http://failed.billing.plus.net/apps/payment/failed constant redirection on any http sites

Hello again @Gandalf, sorry to be a bother but the issue is back and I was hoping you would be able to fix it? Thank you in advance! Smiley